Collections Admin Team Lead - Hybrid, SLA Focus

J B Leitch Ltd; Liverpool; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Medical cash plan

Enhanced annual leave

Parental pay

Job summary

JB Leitch Ltd, a leading property management law firm in Liverpool, seeks a Collections Team Leader (Administration) to oversee the Collections Administration Team and drive process improvements. You will manage workloads, monitor KPIs and SAPs, and provide coaching to ensure outstanding client service.

Join a nationally recognised firm with a focus on development, a collaborative culture, and opportunities to lead operational enhancements across the department.

Qualifications

• Experience leading or supervising an administrative or collections team.
• Strong workload management and organisational skills.
• Excellent attention to detail with accurate documentation and communication.
• Ability to manage competing priorities and meet deadlines.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the day-to-day operations of the Collections Administration Team.
• Manage workloads and resources to meet service levels and targets.
• Monitor productivity, quality, and compliance standards.
• Provide coaching and performance feedback to team members.
• Identify process inefficiencies and implement improvements.

Skills

Leadership

Stakeholder mgmt

Documentation accuracy

KPIs & SLAs

Debt recovery knowledge

MS Office

Tools

Case management systems

Job description

JB Leitch Ltd, a leading property management law firm in Liverpool, seeks a Collections Team Leader (Administration) to oversee the Collections Administration Team and drive process improvements. You will manage workloads, monitor KPIs and SAPs, and provide coaching to ensure outstanding client service.

Join a nationally recognised firm with a focus on development, a collaborative culture, and opportunities to lead operational enhancements across the department.