Collections Case Administrator

J B Leitch Ltd; Liverpool; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Enhanced Parental Pay

Medical Cash Plan

Enhanced annual leave

Discounts on everyday living

Car maintenance schemes

Season ticket loans

Social events

Free fruit and coffee

Employee assistance programmes

Life Assurance at 3x salary

Job summary

JB Leitch Ltd, a Liverpool-based law firm, is seeking a proactive Collections Case Administrator to join our Collections team. You will manage and progress collection cases through administrative and operational activities to ensure effective debt recovery within SLAs.

You will maintain accurate case records, process documentation, and liaise with clients, debtors and internal stakeholders to support timely resolutions, ensuring compliance with FCA, SRA and company requirements.

Qualifications

• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Confident verbal and written communication skills.
• Ability to manage multiple cases and prioritise workloads effectively.

Responsibilities

• Manage and progress collection cases through administrative and operational activities to meet SLAs.
• Maintain accurate case records, process documentation, and liaise with clients, debtors and internal stakeholders.
• Ensure activities comply with FCA, SRA, client and company regulatory requirements.

Skills

Attention to detail

Organisational skills

Verbal & written communication

Time management

Case prioritisation

Job description

JB Leitch is an established Legal 500 commercial law firm that enjoys a unique position and national reach in the marketplace. Specialising in legal services for the property management sector, our excellence is recognised nationally, and we act for corporate clients across England and Wales.

Our firm now benefits from the largest team of property management legal specialists in the country. We are Investors in People accredited and have won awards for our commitment to Apprenticeships. We believe in sharing our expertise and knowledge both internally and with our clients, and our CPD accreditation and certification means we can offer free CPD accredited learning.

As a proud Liverpool based firm, we sponsor National Museums Liverpool who exist to allow you, and future generations, to learn from and enjoy a varied collection of venues. Liverpool has one of the largest collections of museums and galleries in the UK. We have also supported Circus Starr for several years. Understanding that attending mainstream events can be difficult for children with additional needs, Circus Starr provide inclusive, exciting, non‑judgemental, fun for children.

What’s in it for you

At JB Leitch you will enjoy a competitive benefits package that includes:

• Hybrid working to encourage a healthy work life balance
• Enhanced Parental Pay including maternity, paternity and shared parental pay
• Medical Cash Plan to help with those pesky dental or optical bills and much more
• Enhanced annual leave but you can always buy more if you want to
• Discounts available for everyday living such as shopping, gym, cinema, restaurants and more
• Car maintenance schemes because MOT and services can be expensive
• Season ticket loans and car parking options available
• Plenty of company paid social events for you to choose from
• Free fruit and sweet treats with as much Nespresso coffee as you want
• Support when you need it through our EAP, mental health first aiders, financial wellbeing partners and more
• Competitive pension scheme to support you later in life
• Life Assurance at 3x your annual salary for peace of mind should the worst happen

The role

We’re looking for a proactive and detail-focused Collections Case Administrator to join our Collections team. You'll play a key role in managing and progressing collection cases through both administrative and operational activities, helping to ensure effective debt recovery services are delivered within agreed Service Level Agreements (SLAs).

You’ll be responsible for maintaining accurate case records, processing documentation, and liaising with clients, debtors, and internal stakeholders to support the timely and successful resolution of cases. You’ll also ensure all activities are completed accurately, efficiently, and in line with FCA, SRA, client, and company regulatory requirements.

What We’re Looking For

• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Confident verbal and written communication skills.
• Ability to manage multiple cases and prioritise workloads effectively.