Hybrid Collections Case Administrator - Detail-Driven

J B Leitch Ltd; Liverpool; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Enhanced Parental Pay

Medical Cash Plan

Enhanced annual leave

Discounts on everyday living

Car maintenance schemes

Season ticket loans

Social events

Free fruit and coffee

Employee assistance programmes

Life Assurance at 3x salary

Job summary

JB Leitch Ltd, a Liverpool-based law firm, is seeking a proactive Collections Case Administrator to join our Collections team. You will manage and progress collection cases through administrative and operational activities to ensure effective debt recovery within SLAs.

You will maintain accurate case records, process documentation, and liaise with clients, debtors and internal stakeholders to support timely resolutions, ensuring compliance with FCA, SRA and company requirements.

Qualifications

• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Confident verbal and written communication skills.
• Ability to manage multiple cases and prioritise workloads effectively.

Responsibilities

• Manage and progress collection cases through administrative and operational activities to meet SLAs.
• Maintain accurate case records, process documentation, and liaise with clients, debtors and internal stakeholders.
• Ensure activities comply with FCA, SRA, client and company regulatory requirements.

Skills

Attention to detail

Organisational skills

Verbal & written communication

Time management

Case prioritisation

Job description

JB Leitch Ltd, a Liverpool-based law firm, is seeking a proactive Collections Case Administrator to join our Collections team. You will manage and progress collection cases through administrative and operational activities to ensure effective debt recovery within SLAs.

You will maintain accurate case records, process documentation, and liaise with clients, debtors and internal stakeholders to support timely resolutions, ensuring compliance with FCA, SRA and company requirements.