Collections Team Leader

DCBL (Direct Collection Bailiffs Ltd); Runcorn; Vor Ort; GBP 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Free parking

Apprenticeship development

Dress down Fridays

Monthly Munch

Zusammenfassung

DCBL (Direct Collection Bailiffs Ltd) is seeking an experienced Collections Team Leader to oversee a team of up to 15 agents. You will coach, motivate, and monitor performance to achieve targets while ensuring compliance and data security.

The role is based on-site in the United Kingdom, offering a base salary of £30,000–£33,000 with a potential up to £7,200 in bonus. Hours are 36.5 per week, Monday to Friday, 8am–6pm.

Qualifikationen

• Experience leading a team of call centre or collections agents.
• Strong leadership and communication skills.
• Organisational and time management abilities.
• Proven ability to motivate and develop others.
• Effective problem-solving and decision-making skills.

Aufgaben

• Lead and coach a team of up to 15 collections agents to meet targets.
• Plan workloads, monitor performance, and conduct regular reviews.
• Ensure compliance with policies, regulatory requirements, and data security standards.
• Drive a high performing team and collaborate with other leaders.
• Support recruitment, onboarding, and development of new team members.
• Prepare reports and maintain records of team performance and activities.
• Communicate business updates and changes to the team.

Kenntnisse

Team leadership

Communication

Time management

Motivate and develop others

Problem solving

Jobbeschreibung

ROLE TITLE: Collections Team Leader

Salary £30,000 - £33,000 - with an opportunity to earn up to extra £7,200 in bonus

Hours & Working 36.5 hours per week

Pattern Mon-Fri between hours of 8am - 6pm

Got what it takes to drive a high performing team?

Want to make a difference - supporting a tailored approach to every interaction delivering the best possible outcome?

We are looking for an experienced Team Leader.

You’ll be responsible for up 15 collections agents who deliver a tailored approach to each interaction to deliver the best possible outcome. Balancing, compliance, process and individual needs.

You would be joining an award-winning team at an exciting time of growth and transformation.

Start date November 2026.

What’s in it for you:

• Monday to Friday 8:00-18:00 - NO evenings or weekends
• Officed based - free parking
• Investment in employee development via apprenticeships
• Dress down Fridays
• Monthly Munch

Your New Responsibilities:

• Manage a team of voice colleagues on inbound and outbound to
• Manage, coach, and develop advisors, set performance goals, and conduct regular reviews.
• Managing in line with DCBL/DCB Legal performance management framework
• Drive a high performing team
• Buddy with fellow Team Leader team, when required covering absences
• Ensure all work complies with company policies, regulatory requirements, and data security standards.
• Regularly review and drive collections

Your Key Tasks:

• Lead, coach, and motivate team members to achieve individual and team targets.
• Plan, allocate, and monitor daily workloads to ensure efficient operations.
• Provide training, mentoring, and ongoing performance feedback to team members.
• Conduct regular one-to-one meetings and performance reviews.
• Monitor productivity, quality, and compliance with company policies and procedures.
• Resolve customer queries and escalated issues in a professional and timely manner.
• Identify opportunities to improve processes, efficiency, and team performance.
• Foster a positive, inclusive, and collaborative working environment.
• Ensure health, safety, and company standards are consistently maintained.
• Communicate business updates, objectives, and changes effectively to the team.
• Support recruitment, onboarding, and development of new team members.
• Prepare reports and maintain accurate records of team performance and operational activities.
• Work closely with management and other departments to achieve business goals.
• Promote continuous improvement the team

What we need from you:

• Previous experience in a team leadership or supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational and time management abilities.
• Proven ability to motivate and develop others.
• Effective problem-solving and decision-making skills. etc