Collections Account Manager

Austin Fraser; Truro; On-site; Full time

Job summary

An established industry player is seeking Collection Account Managers to join a vibrant team in Truro. This role offers a great opportunity for those with backgrounds in customer service, sales, or finance. You will engage with clients to negotiate repayment plans while ensuring a high level of professionalism. The company prides itself on employee growth, providing full training and a supportive environment. With an attractive uncapped commission structure and various social events, this position is perfect for those looking to advance their careers in a dynamic setting.

Benefits

Uncapped Commission

Ongoing Training

Career Progression Opportunities

All Expenses Paid Social Events

Qualifications

• Experience in customer service or sales roles is beneficial.
• Ability to negotiate repayment plans with customers.

Responsibilities

• Contact customers in arrears to collect payments over the phone.
• Provide excellent customer service and maintain professionalism.

Skills

Customer Service

Telephone Skills

Negotiation Skills

Professionalism

Education

No formal education required

Job description

If you are from a Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, or Complaint Handling background, we would love to hear from you as you may have the transferable skills we are looking for!

We are looking for a number of Collection Account Managers to join a friendly team in the heart of Truro to work with some new Commercial Clients! Join a company with great earning potential!

Do you want to join a company that flies their colleagues to their Annual General Meeting? Look no further!

You will have an excellent telephone manner and be able to provide customer service over the phone, ensuring professionalism at all times.

On a day-to-day basis, you will be contacting customers that have fallen into arrears with their clients to collect payments over the phone and work with them to negotiate repayment plans. You must be able to remain calm, focused, and professional under pressure.

Telephone experience is preferred but not essential as full training will be given, as this company champions employee progression.

Salary: £15.00 per hour + uncapped commission

Hours: 37.5 hrs per week + 1 in 4 Saturdays

Benefits:

1. Fantastic uncapped commission structure
2. Ongoing training and personal development
3. Career Progression Opportunities
4. Social Events - All expenses paid, flights, hotels, etc.

A recruitment open day will be held every Thursday; this is your opportunity to meet the hiring managers, team, and find out more about the role, workplace culture, and ask questions about the role!

If you would like to apply, please get in touch!