Account Manager - Remote

Dye & Durham Corporation; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Account Manager to drive sales and enhance customer relationships in a remote role. This position involves executing the UK sales strategy, upselling products, and ensuring exceptional customer experiences. You will collaborate with various teams to develop marketing plans and maintain client records in Salesforce. With a focus on growth and customer satisfaction, this role offers a chance to make a significant impact while enjoying competitive benefits and opportunities for professional development. If you are passionate about exceeding customer expectations and thrive in a dynamic environment, this opportunity is for you.

Benefits

Competitive Salaries

Healthcare

Pension

Discounts

Wellness Programs

Paid Days Off for Moving or Volunteering

Training Opportunities

Qualifications

• 5+ years in account management or customer success in a B2B software environment.
• Strong communication and negotiation skills required.

Responsibilities

• Serve as the primary contact, building long-term relationships with customers.
• Execute strategies to surpass revenue growth and retention targets.
• Negotiate contracts and close agreements to maximize profits.

Skills

Account Management

Customer Success

Sales

Communication Skills

Negotiation

Salesforce

B2B Software

Customer Retention

Education

Post-secondary education in Business

Equivalent experience in the legal industry

Tools

Salesforce

Job description

Account Manager - Remote

Department: Sales

Employment Type: Permanent - Full Time

Location: London - Paddington

Reporting To: Lead Account Manager

Description

Your role as Account Manager is to be responsible for executing the UK sales strategy within clearly defined markets, by targeting existing customers to upsell and cross-sell the Company’s products and services. You will take a determined approach to retain and grow the existing customer base, achieving and exceeding revenue targets.

This is a UK remote role, with regular travel to client sites and the London office.

Key Responsibilities

• Serve as the primary point of contact and build long-term, value-driven relationships with Dye & Durham customers, delivering exceptional customer experiences daily.
• Execute strategies and tactics to surpass revenue growth, customer retention, and churn targets.
• Identify and convert upsell, cross-sell, and renewal opportunities to meet sales goals.
• Negotiate contracts and close agreements to maximize profits.
• Proactively connect with customers via email, phone, online presentations, and in-person meetings and events to drive revenue, product adoption, and customer satisfaction.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of solutions and projects aligned with customer needs and objectives.
• Communicate the progress of initiatives to internal and external stakeholders effectively.
• Forecast and report key account metrics, including revenue growth, retention rates, and churn risk.
• Monitor and analyze customer usage of our products.
• Collaborate with Sales and Marketing teams to develop strategic marketing plans and meet KPIs.
• Maintain accurate client records in Salesforce, tracking contract updates and renewals.
• Share customer feedback with Product teams to inform development priorities.
• Stay updated on industry trends, market insights, and maintain a strong professional network.

Skills, Knowledge & Expertise

• Minimum 5+ years in account management, customer success, sales, or customer service in a B2B software environment; SaaS experience is beneficial.
• Post-secondary education in business, accounting, law, or related fields, or equivalent experience in the legal industry (beneficial).
• Ability to communicate, present, and influence stakeholders at all organizational levels.
• Strong desire and ability to learn product functionalities to facilitate effective training and demos.
• Excellent self-motivation and passion for exceeding customer expectations.
• Strong communication, collaboration, and presentation skills.
• Travel up to 20% for client trainings, meetings, and conferences across the UK.

Job Benefits

At Dye & Durham, we aim to be visionaries! We support our employees' growth through internal and external training opportunities. Our benefits include competitive salaries, healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering.

Do you share our DNA?

• We ask how tomorrow can be better than today.
• We are passionate about solving our customers' challenges.
• Our ideas break boundaries.
• We value different perspectives and encourage dialogue.
• We take ownership and celebrate together.