Coins & Cloud ERP Support Analyst

Page Personnel; England; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary £45,000–£55,000 per year

Car allowance £5,700

Benefits package

Career progression opportunities

Job summary

Page Personnel is recruiting on behalf of a well-established residential developer in the UK. The role provides first- and second-line application support for COINS ERP and cloud applications, helping to optimise business systems across North and Midlands sites.

You will troubleshoot, implement features, document solutions, and train end-users while collaborating with stakeholders to align technology with business needs.

Qualifications

• Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role.
• Experience supporting ERP systems or other business-critical applications.
• Strong analytical and troubleshooting skills with the ability to identify root causes.
• Excellent communication skills and the ability to explain technical concepts to non-technical audiences.
• Strong organisational skills and the ability to manage competing priorities effectively.
• A high level of attention to detail and commitment to maintaining accurate records.
• Experience working collaboratively with business users, technical teams, and third-party suppliers.
• A continuous improvement mindset and enthusiasm for driving positive change.
• Strong knowledge of Microsoft Office applications, including Excel, PowerPoint, and SharePoint.
• Experience supporting COINS ERP or similar enterprise platforms.
• Knowledge of user access management, integrations, upgrades, and ERP administration.
• Experience using SysAid, JIRA, or comparable IT service management tools.

Responsibilities

• Provide first-line and second-line support for Coins and cloud applications.
• Manage system updates, ensuring minimal disruption to business operations.
• Collaborate with teams to troubleshoot and resolve technical issues efficiently.
• Monitor system performance and recommend improvements as needed.
• Assist in the implementation of new features and functionalities within the applications.
• Document and maintain records of support activities and solutions.
• Train and support end-users to maximise system utilisation.
• Work closely with stakeholders to align technology solutions with business needs.

Skills

ERP support

Troubleshooting

Communication skills

Documentation

System administration

Office 365 / MS Office

Tools

SysAid

JIRA

COINS ERP

SharePoint

Job description

Page Personnel is recruiting on behalf of a well-established residential developer in the UK. The role provides first- and second-line application support for COINS ERP and cloud applications, helping to optimise business systems across North and Midlands sites.

You will troubleshoot, implement features, document solutions, and train end-users while collaborating with stakeholders to align technology with business needs.