ERP & Cloud Applications Support Analyst

Michael Page; Sheffield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

Benefits package

Career progression opportunities

Job summary

Michael Page is recruiting for an Application Support Analyst to join a growing UK housebuilder. You will provide first-line and second-line support for Coins and cloud applications, manage updates, and work with stakeholders to resolve issues and improve processes that support business growth.

You'll collaborate with ERP and cloud teams, document solutions, train end-users, and monitor system performance to ensure minimal disruption.

Qualifications

• Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role.
• Experience supporting ERP systems or other business-critical applications.
• Strong analytical and troubleshooting skills with the ability to identify root causes.
• Excellent communication skills and the ability to explain technical concepts to non-technical audiences.
• Strong organisational skills and the ability to manage competing priorities effectively.
• A continuous improvement mindset and enthusiasm for driving positive change.

Responsibilities

• Provide first-line and second-line support for Coins and cloud applications.
• Manage system updates, ensuring minimal disruption to business operations.
• Collaborate with teams to troubleshoot and resolve technical issues efficiently.
• Monitor system performance and recommend improvements as needed.
• Assist in the implementation of new features and functionalities within the applications.
• Document and maintain records of support activities and solutions.
• Train and support end-users to maximise system utilisation.
• Work closely with stakeholders to align technology solutions with business needs.

Skills

Analytical skills

Troubleshooting

Stakeholder engagement

Communication

Tools

COINS ERP

SysAid

JIRA

SharePoint

Job description

Michael Page is recruiting for an Application Support Analyst to join a growing UK housebuilder. You will provide first-line and second-line support for Coins and cloud applications, manage updates, and work with stakeholders to resolve issues and improve processes that support business growth.

You'll collaborate with ERP and cloud teams, document solutions, train end-users, and monitor system performance to ensure minimal disruption.