Coffee Shop Manager

Bailies Coffee Roasters; London; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading coffee shop in London seeks a passionate and experienced manager to join their team. The role emphasizes community, quality coffee, and exceptional customer experience. Candidates should showcase strong leadership skills and a love for the coffee industry, contributing to a supportive and enjoyable work environment.

Benefits

Competitive salary

28 days paid holiday

Bonuses for meeting targets

Free coffee

Positive working environment

Qualifications

• Proven interest in specialty coffee and hospitality.
• Experience in managing teams.
• Ability to develop systems for shop efficiency.

Responsibilities

• Lead a team by example.
• Manage daily operations and maintain high standards.
• Recruit, train and mentor a team.

Skills

Leadership

Customer Service

Communication

Hospitality

Problem Solving

Education

Interest in Specialty Coffee

Job description

We already have a thriving coffee shop in Peckham and are looking for a passionate, friendly and experienced manager to join the NOLA team as we continue to expand and develop our business.

WHO WE ARE:

NOLA is a coffee shop with community and locality at its core. Founders Josephine and Anthony are South-East Londoners with a passion for good coffee and good people. Since opening in 2020, NOLA has quickly become regarded as one of the best speciality coffee shops in London. We have recently refurbished the whole shop with a brand new fit out, 3 group Mavam and in house bakery.

Our slogan is “Coffee for Everyone” and we aim to make high quality single-origin coffee affordable and approachable.

We hire based on values and passion. NOLA boasts a diverse & local team of creative people who are passionate about serving our community.

WHO YOU ARE: - Number 1 for out managers is that you are a bright, positive people person with a ‘Can Do’ attitude - You’re confident using and acting on your initiative - You’re friendly, hard working and reliable - You lead with warmth and approachability - You believe in the power of hospitality - You’re confident joining a well established team and leading from the front - You care deeply about your team and know that customer experience starts with an empowered and motivated staff - You’re ready to take control in an exciting and established environment - You’re innovative and enjoy developing and implementing systems to improve shop efficiency - You’re a great communicator and understand the benefits of giving a receiving ongoing feedback
- You have a proven interest in speciality coffee and hospitality

YOUR RESPONSIBILITIES:

• Lead a team by example
• Foster a culture of exceptional customer service
• Ensure that every interaction reflects our values
• Manage daily operations
• Maintain high standards and effective cost control
• Monitor and report on operational performance
• Recruit, train and mentor a team that embodies our values
• Continuously seek ways to enhance the guest experience
• Stay informed on all coffee offerings acting as a resource to customers and team members alike
• Create an environment that feels like home for our customers and fosters a supportive, inclusive atmosphere for our team.

BENEFITS:

For the right candidate, we are able to offer: - A competitive salary between 32,000 - 36,000 per annum depending on experience - A happy, positive and enjoyable working environment - All the coffee you can drink - 28 days paid holiday - Bonuses for meeting targets