Coffee Shop Manager - Hampstead Heath

Redemption Roasters; Greater London; On-site; GBP 35,000 - 37,000; Full time

Job summary

An innovative social enterprise seeks a Coffee Shop Manager to lead their Hampstead Heath location. This role is perfect for a passionate leader who thrives in hospitality and is eager to make a social impact. You will manage daily operations, coach your team, and ensure an outstanding customer experience while contributing to a mission that supports individuals transitioning from prison. Enjoy a supportive work environment with life-friendly hours and specialty coffee training. If you're ready to inspire and lead a dedicated team, this opportunity is for you.

Benefits

Specialty coffee training

Free coffee across London

Cycle to Work scheme

Up to £400 referral bonus

Life-friendly hours

Qualifications

• Proven management or assistant manager experience in hospitality.
• Passion for inspiring others and creating a great customer experience.

Responsibilities

• Lead and develop a team to ensure high-quality service.
• Manage daily operations and drive sales effectively.

Skills

Leadership

Customer Service

Organizational Skills

Hospitality

Education

Management Experience

Coffee Experience

Job description

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Are you passionate about hospitality and want your work to have a bigger purpose?

At Redemption Roasters, our mission is to reduce reoffending by training people in prison and supporting them into work in our coffee shops on release.

We’re looking for a full-time Coffee Shop Manager for our Hampstead Heath coffee shop. You’ll lead a team, deliver an outstanding customer experience, and play a massive, front-line role in delivering our social mission.

What we’re looking for:

– A positive, hands-on leader who leads by example

– Organised, proactive, and confident running day-to-day operations

– Passion for hospitality and inspiring others to deliver a great hospitality experience

– Moves with a sense of urgency

– Excited to be part of a social enterprise with real impact

– Weekend availability

Management or assistant manager experience preferred; coffee experience a bonus, not a must

Key responsibilities:

– Coach and develop your team

– Run the shop: from coffee and food quality to team performance and customer service

– Drive sales and maintain high standards across all areas

– Represent our mission and values in everything you do

What you’ll get:

– £35,000 salary + tips (typically an additional £2-3000 per year)

– Life-friendly hours (no late nights)

– Specialty coffee training, cuppings, visits to our roastery at HMP The Mount

– Free coffee across London

– Cycle to Work scheme and up to £400 referral bonus

– A passionate, supportive team doing work that matters

Redemption Roasters is proud to be diverse, inclusive, and committed to second chances. We actively encourage applications from people with lived experience of the criminal justice system and from communities underrepresented in specialty coffee.

Ready to join us? Apply now.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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