Coffee Shop Manager - Dulwich Village

Redemption Roasters; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Redemption Roasters is looking for a passionate Coffee Shop Manager to lead their team in Dulwich Village. This role involves ensuring operational excellence, developing a high-performing team, and promoting a social mission of reducing reoffending by training individuals in prison. Ideal candidates are experienced hospitality leaders who are hands-on and value quality in every aspect of the café's operations.

Benefits

Training and development opportunities

Mission-driven work environment

Qualifications

• Minimum 2 years cafe or restaurant management experience.
• Right to work full-time in the UK.
• Weekend availability.

Responsibilities

• Lead and manage the café team to deliver exceptional service and product quality.
• Ensure operational efficiency through effective scheduling and stock management.
• Champion the café's mission by mentoring team members and engaging with the community.

Skills

Leadership

Team Development

Operational Excellence

Customer Service

Job description

Are you a natural leader who’s passionate about hospitality and ready to make a difference?

At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés.

We’re looking for a full-time Coffee Shop Manager to lead our Dulwich Village team.

As Coffee Shop Manager, you'll be the driving force behind your café’s success – leading your team, delivering operational excellence, and playing a major role in our mission every day.

You Will:

• Lead by example on the floor, creating an environment that delivers warm, personal hospitality and excellent coffee and food, every time.
• Build and coach a high-performing team through clear expectations, regular 1:1s, and consistent development opportunities.
• Drive your café’s success through smart scheduling, efficient operations, and a constant focus on sales and performance.
• Maintain high standards in product quality, cleanliness, and presentation through daily coaching and hands-on support.
• Manage rotas, stock, safety, and compliance systems with discipline and care, ensuring a well-run and organised shop.
• Champion our mission by mentoring team members, supporting programme participants, and communicating our social impact with clarity and purpose.
• Collaborate with your GM and the wider team to develop your café’s presence in the community and build a loyal guest base.

You Have:

• Minimum 2-years cafe or restaurant management experience.
• Right to work full-time in the UK.
• Weekend availability.

You Are:

• An experienced hospitality leader who knows how to energise a team and drive high performance.
• Hands-on and proactive – you’re not above the mop or the till, and you stay connected to the details that make a difference.
• Commercially savvy – you understand the link between efficiency, sales, and impact, and you lead with that in mind.
• Passionate about quality – whether it’s coffee, cleanliness, or communication, you take pride in doing things well.
• Calm under pressure, quick to solve problems, and always ready to roll up your sleeves.
• Values and mission-aligned – you lead with purpose/

We Will:

• Support your growth with clear expectations, training and development, and regular check-ins.
• Offer you the chance to lead a café that’s doing things differently – where quality and impact go hand in hand.