Cocktail Waiter / ess

Oetker Hotels; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted Chiropodist & massage

50% discount on F&B & Spa

Social events & awards

Job summary

The Lanesborough is a grand luxury hotel in London, featuring The Garden Room as a refined cigar lounge. The Waiter Waitress will deliver outstanding guest service, be knowledgeable about the menus and presentation accompaniments, and tailor recommendations to each guest ensuring a memorable experience.

Working within a professional team, you will communicate effectively with kitchen staff and management, uphold grooming standards, and contribute to a superior guest experience at an iconic

Qualifications

• Previous experience in a similar role is essential.
• Excellent command of the English language; a second language is preferred.
• Immaculate grooming standards are expected.
• Preferably strong knowledge of spirits and cigars.
• Role includes an element of manual handling.

Responsibilities

• Deliver exceptional guest service as part of a professional team.
• Be fully conversant with menus/items and accompaniments.
• Make recommendations to guests and personalise the guest experience.
• Communicate effectively with the Kitchen, Garden Room management and team.

Skills

Experience in similar role

English language fluency

Grooming standards

Knowledge of spirits & cigars

Manual handling awareness

Job description

Garden Room

The Garden Room at The Lanesborough is an elegant cigar lounge designed for aficionados seeking a refined smoking experience. Home to an impressive selection of premium Cuban and pre-Castro cigars, it offers the perfect setting to enjoy a carefully chosen cigar alongside an exceptional Cognac or fine spirit.

Garden Room

The Garden Room at The Lanesborough is an elegant cigar lounge designed for aficionados seeking a refined smoking experience. Home to an impressive selection of premium Cuban and pre-Castro cigars, it offers the perfect setting to enjoy a carefully chosen cigar alongside an exceptional Cognac or fine spirit.

The Lanesborough

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection Oetker hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As a Waiter Waitress you will be an exceptional team player and have a passion for delivering an outstanding guest experience. Working within a professional team, you will ensure you are fully conversant with the menus/items and presentation accompaniments and able to make recommendations to our guests. During service, you will take ownership of the guest experience with an emphasis on guest recognition and personalisation to create a memorable experience. You will communicate effectively between your team, the Kitchen brigade and The Garden Room management.

Key Requirements

• Previous experience in a similar role is essential
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards.
• Preferably excellent knowledge of spirits & cigars
• Please note this role requires an element of manual handling

In return

Benefits

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Discretionary Company Sick Pay
• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.