Room Attendant

Oetker Hotels; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Season ticket loan

Life Insurance

Complimentary dry cleaning

Retail discounts (Victoria, etc.)

Complimentary meals on duty

Flu vaccinations

Discounted chiropodist and massage

Job summary

The Lanesborough, part of the Oetker Hotels collection, London, invites applications for a Room Attendant to uphold renowned cleanliness and guest comfort within a luxury setting. Join a dedicated Housekeeping team in a property on Hyde Park’s doorstep.

Roles include Day and Evening Room Attendant positions. Strong grooming, fluent English, flexible hours, and a passion for exceptional service are essential, with some manual handling involved.

Qualifications

• Basic command of the English language; a second language would be preferred.
• Immaculate grooming standards.
• The ability to work flexible working hours.
• Show drive and passion for excellent customer service.
• Please note this role requires an element of manual handling.

Responsibilities

• Look after guestrooms and maintain the highest level of cleanliness and standards.
• Contribute to guest comfort and safety by delivering discreet, attentive housekeeping service.

Skills

English language

Grooming standards

Flexibility

Customer service mindset

Manual handling

Job description

In return

We have an exceptional opportunity to join our Housekeeping Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As a Room Attendant you will be fully aware of The Lanesborough Culture, Service Experience and Guests Recognition that The Lanesborough is renowned for. You will be able to promote and be confident with all facilities offered in the hotel and it would be your responsibility to look after guestrooms and ensure that the highest level of cleanliness and standards are maintained.

The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.

Roles are available as both Day Room Attendant and Evening Room Attendant positions. Please let us know your preferred option.

Key Requirements

• Basic command of the English language and a second language would be preferred
• Immaculate grooming standards.
• The ability to work flexible working hours
• Show drive and passion for Excellent Customer Service
• Please note this role requires an element of manual handling

Benefits

Financial Wellbeing

• Season ticket loan
• Life Insurance
• Complimentary dry cleaning
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.