CMHT North & West Trafford - Admin Officer

Greater Manchester Mental Health NHS Foundation Trust; Sale; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

27 days annual leave + bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card Discounts

Zusammenfassung

CMHT North & West Trafford is seeking an Admin Officer to support the clinical team with appointment booking, referral processing and performance reporting. The role sits in Crossgate House within the Trafford Community services and requires strong office skills, confidentiality and NHS knowledge.

You will handle referrals, prepare letters, and assist in multi-disciplinary meetings while delivering a reliable administrative service and data quality improvements using Power BI.

Qualifikationen

• Office experience required.
• Knowledge of data protection and patient confidentiality.
• Mental health/NHS knowledge preferred.
• Experience with performance analytics and Power BI.
• Knowledge of EPR systems.
• Competency-based qualification or demonstrable experience.

Aufgaben

• Provide admin support to the clinical team for appointments, referrals and correspondence.
• Log referrals and coordinate appointments for service users and carers.
• Take and transcribe notes from meetings; minute taking during MDT and safeguarding.
• Produce regular performance analytics reports using Power BI to support service improvements.
• Maintain data protection and patient confidentiality in daily admin processes.

Kenntnisse

Office experience

Data protection

Patient confidentiality

Mental health knowledge

NHS knowledge

Performance analytics

Power BI

EPR knowledge

Ausbildung

Competency-based qualification

Tools

Power BI

EPR systems

Jobbeschreibung

CMHT North & West Trafford - Admin Officer

Please note - This role is not eligible for sponsorship under current immigration rules.

Role is based at Crossgate House which as professional office environemnt within Trafford Community services working for the Community Mental HealthTeam North & West Trafford. You will be responsilbe for overseeing Data Qaulity for the CMHT and creating performence analystics on a regular basis to improve service efficiency. You will be responsible for managing an admin team with tasks such as taking incoming calls for the CMHT. Logging daily referrals to the team, recording clinical meeting notes, arranging outpatient appointments for service users and creating letters. Working in a fast paced working environment within a multi-disciplinary Community Mental Health Team.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

To provide admin support to the clinical team in relation to clinical correspondence, appointment booking and referral processing.

To provide an efficient and effective administrative service to the CMHT North & West Trafford Team. Processing referrals, coordinating appointments for our service users and their carers where appropriate, typing of general correspondence, reports etc. minute taking on occasion at MDT, professional and Safeguarding meetings.

Working on performance analytics for the CMHT, creating regular reports and utilising Power BI for data quality tasks.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with the client group with mental health problems. There will be client and carer telephone contact therefore good communication skills are essential.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

Please see attached job description and person specification

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person Specification

Experience

• Office Experience

Knowledge

• Data Protection and Patient Confidentiality.
• Mental health and NHS knowledge.

Education

• Competency based qualification or demonstrable experience.

Skills and Abilities

• Performance analytics and Power BI experience.
• EPR systems knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

CMHT North & West Trafford, Crossgate House

CMHT North & West Trafford, Crossgate House