Administrator

Pennine Care NHS FT; Stalybridge; On-site; GBP 26,000 - 27,000; Part time

Job summary

Pennine Care NHS FT in Greater Manchester is looking for a motivated Team Administrator to support the Older Peoples Intensive Home Treatment Service within the Community Mental Health Team. The role requires initiative, strong communication and the ability to work as part of a busy team.

You will manage telephone queries, information creation, appointments and case notes, with a focus on confidentiality and high-quality administrative standards.

Qualifications

• GCSEs in English and Maths at grade C or higher.
• NVQ Level 3 or equivalent experience.
• Experience with Microsoft Office and admin systems.

Responsibilities

• Manage telephone queries from patients, carers and professionals.
• Prioritise own workload to meet deadlines and service needs.
• Maintain administrative systems and records (Paris).
• Book and manage appointments and update case notes.
• Support the team manager and MDT team in day-to-day activities.

Skills

Effective communication

Prioritising workload

Organisational skills

Written and verbal communication

Team working

Confidentiality

Education

English / Maths GCSE

NVQ 3 or equivalent

Tools

Paris system

Job description

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

Post Title

Team Administrator

Service/Ward/Department

Older Peoples Intensive Home Treatment Service

Borough

Band & salary scale

Band 3

Hours of work

25 hours per week

Monday - Friday

12 month secondment

Job overview:

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our Community Mental Health Team for Older people

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be ensuring good communication between staff and family members and patients, dealing with telephone queries which may occasionally be from very anxious callers. You will be information creating information and letters and you will be supporting a busy MDT team.

Main duties of the job

Main Duties & ResponsibilitiesTo manage telephone queries from patients, carers and other agancies regarding queries, appointments and other service queries . Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.

Prioritise own workload on a daily basis to meet various timescales and service needs.To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, , scanning and photocopying documents.Establish and maintain administrative systems.

Recording of data on Paris including uploading documents and producing reports and letters as requested. Add case note entries as required , entering the outcomes of appointments and uploading correspondence. Keeping wait lists and pathways up to date. Booking appointments for young people

To work with and support the team manager and the team in their day-to-day activities.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

The Community Mental Health Team Service comprises of a team manager, nurses, occupational therapist, psychologist and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team.

Job responsibilities

Post: CAMHS Care Hub Administrator - Tameside CAMHSBand: 3Responsible to: Admin LeadMain Contacts: Internal or external contactsJob SummaryTo provide efficient and effective administration support to the CAMHS Care Hub Team

Main Duties & Responsibilities

Provide accurate and efficient administrative support including managing appropriate correspondence on behalf of the CAMHS Care HugTo answer the phone and to deal with enquiries professionally and to take messages and redirect calls as appropriate on a daily basis from families and professionals.Prioritise own workload on a daily basis to meet various timescales involved.

Recording of data on Paris including producing reports and letters as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date including waitlists.To work flexibly to cover administrative roles in the absence of colleagues and where requested to do so by a senior manager.

Person Specification

education/qualifications

• English / Math GCSE grade C or higher or equivalent
• NVQ 3 or equivalent experience

Experience

• Working experience of Microsoft software.
• Experience of using electronic systems
• Previous clerical experience
• Ability to accurately input data
• note taking/making notes experience

Knowledge

• Office procedures and systems.
• Understanding of the importance of maintaining confidentiality

Skills and Abilities

• Ability to communicate effectively with all levels of Trust staff and external agencies
• Ability to prioritise workload effectively
• Good organisational skills
• Good written and verbal communication and interpersonal skills
• Ability to work as a team member and individually
• Conscientious and able to prioritise work to meet deadlines.
• Working with databases and generating reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum, pro rata