Later Life CMHT Administrator

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays 5

26 pot?

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card Discounts

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking an experienced administrator to join the CMHT Older Adults Team. You will support service users, clinicians and health professionals with timely referrals, accurate records and confidential data handling.

The role includes answering calls, arranging appointments, minutes for meetings, and general admin tasks across a busy clinical environment.

Qualifications

• Good level of education Maths and English including a level 3 qualification (eg NVQ, B-TEC QCF, Apprenticeship) or equivalent.
• RSA 2 qualification/experience using DICT8 or other audio typing systems.
• Other relevant IT qualifications.

Responsibilities

• Processing referrals promptly with accurate data and confidentiality.
• Answering incoming calls, arranging appointments, and drafting letters/reports.
• Providing admin support to the clinical team and taking minutes on a rota.
• Handling high volume calls daily and performing scanning/copying tasks.

Skills

Time management

IT systems

Excel

Word

PowerPoint

Numeracy

Communication

Patient administration

EPR knowledge

Education

Level 3 qualification

RSA 2 qualification

Other IT qualifications

Tools

DICT8

Audio typing

EPR system

Job description

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

'Previous applicants need not apply'

We are looking for an enthusiastic, highly experienced administrator to join our busy CMHT Older Adults Team. You will be part of a team of administrators providing admin cover to our service users, clinicians and other health professionals.

Main duties of the job

The successful post holder will be responsible for processing referrals in a timely manner, ensuring all personal information is recorded accurately and confidentially and other data quality/target procedures.

Answer incoming calls to the service, arrange appointments, and complete general correspondence letters/reports.

The post holder will provide an administrative function to the clinical team, be responsible for taking minutes on a rota basis for team meetings/MDT/safeguarding and professionals meetings, answer a high volume of calls on a daily basis as well as complete other administrative tasks such as scanning/copying.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than122locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

See attached detailed job description and person specification.

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person Specification

Education / Qualifications

• Good level of education Maths and English including a level 3 qualification (eg NVQ, B-TEC QCF, Apprrenticeship) or equivalent
• RSA 2 qualification/experience using DICT8 or other audio typing systems
• Other relevant IT qualifications,

Experience

• Have experience in working in a busy office that ensures confidentiality
• Experience of working in Healthcare setting

Skills and Abilities

• effective time management skills. The ability to navigate IT systems, inc Excel, Word and PowerPoint. Ability to be numerate and provide statistical data accurately. The ability to prioritise and plan conflicting and complex work demands. Outstanding communication skills.
• Patient administration background, Knowledge of the EPR system. Be helpful & approachable.

Knowledge

• The Data Protection Act and Client Confidentiality
• Mental Health issues and challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum pro rata