CMHT North & West Trafford - Admin Officer

Transformation Unit; Sale; On-site; GBP 28,000 - 31,000; Part time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is recruiting an Admin Officer (Band 4) for the CMHT North & West Trafford. The role provides administrative support to the clinical team, handles appointment bookings, referrals and correspondence, and contributes to performance analytics using Power BI.

The position is part-time (30 hours/week), based at Crossgate House in Sale, with a focus on data quality, efficient admin processes and multi-disciplinary team support within a NHS

Qualifications

• Data quality oversight for CMHT and regular performance analytics.
• Administrative team oversight and coordination.
• Logging daily referrals and drafting letters and reports.

Responsibilities

• Provide admin support to the clinical team for correspondence, appointment booking and referrals.
• Deliver efficient administrative service: process referrals, coordinate appointments, type general correspondence and take minutes at MDT.
• Produce regular performance analytics using Power BI to support service improvement.
• Maintain flexible admin support across multidisciplinary teams and handle phone contact with clients and carers.

Skills

Power BI

Data quality

Referral processing

Admin management

Education

Competency based qualification or demonstrable experience

Tools

EPR systems knowledge

Job description

Main area Mental Health Grade Band 4 Contract Permanent Hours Part time - 30 hours per week (Monday - Friday - 10:00am to 16:00pm.) Job ref 437-8382150

Employer Greater Manchester Mental Health NHS Foundation Trust Employer type NHS Site CMHT North & West Trafford, Crossgate House Town Sale, Trafford Salary £28,392 - £31,157 Pro Rata Salary period Yearly Closing 25/11/2026 23:59

CMHT North & West Trafford - Admin Officer

Band 4

Job overview

Please note - This role is not eligible for sponsorship under current immigration rules.

Role is based at Crossgate House which as professional office environemnt within Trafford Community services working for the Community Mental HealthTeam North & West Trafford. You will be responsilbe for overseeing Data Qaulity for the CMHT and creating performence analystics on a regular basis to improve service efficiency. You will be responsible for managing an admin team with tasks such as taking incoming calls for the CMHT. Logging daily referrals to the team, recording clinical meeting notes, arranging outpatient appointments for service users and creating letters. Working in a fast paced working environment within a multi-disciplinary Community Mental Health Team.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

To provide admin support to the clinical team in relation to clinical correspondence, appointment booking and referral processing.

To provide an efficient and effective administrative service to the CMHT North & West Trafford Team. Processing referrals, coordinating appointments for our service users and their carers where appropriate, typing of general correspondence, reports etc. minute taking on occasion at MDT, professional and Safeguarding meetings.

Working on performance analytics for the CMHT, creating regular reports and utilising Power BI for data quality tasks.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with the client group with mental health problems. There will be client and carer telephone contact therefore good communication skills are essential.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Knowledge

• Data Protection and Patient Confidentiality.
• Mental health and NHS knowledge.

Education

• Competency based qualification or demonstrable experience.

Skills and Abilities

• Performance analytics and Power BI experience.
• EPR systems knowledge.

Important Information about working for GMMH: All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here .

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here .

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.