Cluster Sales Manager - Central London Cluster Marriott Hotels

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Cluster Sales Manager to oversee multiple properties in Central London. This role involves driving sales across various segments, particularly focusing on Sports and Entertainment. You will manage key accounts, develop strategic business plans, and collaborate with hotel teams to meet revenue targets. This position offers a dynamic work environment where your contributions will directly impact the success of the hotels. Join a company that values creativity and customer focus, and take your career to new heights in a vibrant city known for its rich culture and diversity.

Benefits

Personal coaching

Discounted hotel rates

Breakfast discount

Food & Beverage discount

28 holidays plus additional days

Recommend a Friend Incentive

Uniform dry cleaning

Complimentary meals on duty

Qualifications

• Proven track record in sales and customer relationship management.
• Experience in the hospitality industry is a plus.

Responsibilities

• Drive sales for cluster hotels by managing key accounts and generating new business.
• Develop and implement sales strategies for the assigned cluster.

Skills

Sales Skills

Customer Relationship Management

Strategic Planning

Problem-Solving

Communication Skills

Education

Experience in Property Industry

Tools

Sales Management Software

Hotel Systems

Job description

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Cluster Sales Manager - Central London Cluster Marriott Hotels, London

Location: London, United Kingdom

EU work permit required:

Yes

Job Reference:

8a6ef7ba5cb8

Job Views:

5

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

JOB SUMMARY

Marriott International’s Managed hotels in the Central London Cluster seek a dynamic, creative and customer focused Cluster Sales Manager for our amazing five properties:

• London Marriott Hotel County Hall
• London Marriott Hotel Maida Vale
• London Marriott Hotel Kensington
• London Marriott Hotel Marble Arch
• London Marriott Hotel Regents Park

The Cluster Sales Manager is responsible for managing the relationship of assigned key accounts and generating new business within their designated cluster of hotels, with a focus on Sports and Entertainment. The primary intent is to drive sales for the hotels in the cluster across all business segments. The Cluster Sales Manager will proactively manage relationships with multiple stakeholders and work in conjunction with stakeholder hotels to ensure sales revenue targets are achieved.

The Cluster Sales Manager provides sales support at both a cluster and property level.

CANDIDATE PROFILE

Contributing Factors

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Multi-property experience would be advantageous but not essential.
• The role requires flexibility in working hours and location, and the ability to manage time and resources.
• Location requirements: London

CORE WORK ACTIVITIES

Sales and Marketing

• Proactive Sales - Maintains and grows business from existing accounts and generates new business in group, catering and transient business, with a focus on Sports and Entertainment, to achieve targets for the Cluster Hotels.
• Creates account and new business strategies across the assigned Cluster Hotel.
• Coordinates and completes sales activity and follow-up.
• Work with the hotels and wider sales teams (such as National and Global Sales) to support closure of key enquiries.
• Maintains current business relationships and networks for new business.
• Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions.
• Hotel Communication – Coordinates with hotels for site inspections, FAM trips and hospitality. Updates hotels on the status of their accounts and pending business and ensures follow-through and property “buy in” on customers service needs.
• Strategic Direction – Works with the Account Director and Cluster Director of Sales & Marketing on account productivity, opportunities and strategic direction.
• Assumes leadership role, as requested by Account Director and Cluster Director of Sales & Marketing, on ad hoc task forces and projects.
• Maintains accurate and up to date account data and reporting.
• Assists the Properties as needed.

Revenue Management

• In partnership with Revenue Management, develops business sales strategy for assigned accounts and new business segments to achieve hotel and individual goals.
• Partners with Revenue Management for annual pricing process and request for pricing (RFPs).
• Monitors local, regional and national business outlook and consults with Revenue Management on strategy.

MANAGEMENT COMPETENCIES

• Leadership
• Managing Execution
• Building Relationships
• Generating Talent and Organizational Capability
• Learning and Applying Professional Expertise
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area.

TECHNICAL COMPETENCIES

• Excellent selling skills and understanding of sales processes; can effectively up-sell products and services; can bring a sale to closure.
• Strong customer development and relationship management skills.
• Knowledge of group, catering and transient business.
• Knowledge of contractual agreements and legal implications.
• Ability to implement successful sales strategies and execute sales plans for individual accounts at assigned cluster hotels.
• Knowledge of all of the Marriott International brands.
• Understands revenue management functions and account profitability.
• Strong communication skills (verbal, listening, writing).
• Strong problem-solving skills.
• Ability to influence others.
• Ability to develop and maintain relationships e.g., associates, customers, vendors.
• Ability to use standard software applications and hotel systems.

WHAT DO YOU GET IN RETURN?

• Personal coaching to support you in your day-to-day job and development and training opportunities.
• Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
• £5 breakfast when staying in most of our European hotels.
• 50% discount on Food & Beverage when dining within our cluster.
• Start with 28 holidays (Including Bank Holidays), then watch your time off grow— 1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning- we do like to make an impression.
• Complimentary meals on duty.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.