Cluster Reservations & Events Coordinator (Flexible)

Hilton Aberdeen TECA; Aberdeen City; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Room discounts

Birthday leave

Course sponsorship

F&B discount

Refer a Friend £250

Flexible working

Wagestream

Life Insurance

EAP

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Cluster Reservations & Events Coordinator to join Hilton and Aloft Aberdeen TECA. You will manage group bookings, coordinate meetings, and work with Sales, F&B, Banqueting and Operations to ensure smooth execution.

This role focuses on revenue growth through proactive selling, accurate booking management, and excellent guest service. You will handle inquiries, input reservations, monitor inventory, and support weekly operations with strong attention to

Responsibilities

• Reservations Management: handle individual, group, and corporate reservations across cluster properties; process bookings via phone, email, online platforms, and internal systems; ensure accurate input of reservations into the PMS system; monitor room inventory and rates with Revenue Management; upsell rooms and packages; maintain high standards of customer service and response times; follow Hilton & Aloft Aberdeen checklists.
• Events and Group Coordination: manage inquiries for meetings, conferences, and social events; prepare proposals, contracts, and event orders; coordinate with Sales, F&B, Banqueting, and Operations; conduct site inspections; follow up with clients pre- and post-event to ensure satisfaction.
• Revenue & Administration: assist in forecasting and tracking group room blocks; monitor cut-off dates, payment schedules, and contract terms; ensure deposits and payments are collected; generate reports on pickup, conversion rates, and event performance; attend weekly operations meetings.
• Customer Service and Communication: act as a key point of contact for guests and event clients; resolve booking discrepancies and handle complaints professionally; maintain relationships with corporate accounts and repeat clients.

Job description

RBH Hospitality Management is seeking a Cluster Reservations & Events Coordinator to join Hilton and Aloft Aberdeen TECA. You will manage group bookings, coordinate meetings, and work with Sales, F&B, Banqueting and Operations to ensure smooth execution.

This role focuses on revenue growth through proactive selling, accurate booking management, and excellent guest service. You will handle inquiries, input reservations, monitor inventory, and support weekly operations with strong attention to