Reservations & Events Coordinator

Hilton Aberdeen TECA; Aberdeen City; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Room discounts

Birthday leave

Course sponsorship

F&B discount

Refer a Friend £250

Flexible working

Wagestream

Life Insurance

EAP

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Cluster Reservations & Events Coordinator to join Hilton and Aloft Aberdeen TECA. You will manage group bookings, coordinate meetings, and work with Sales, F&B, Banqueting and Operations to ensure smooth execution.

This role focuses on revenue growth through proactive selling, accurate booking management, and excellent guest service. You will handle inquiries, input reservations, monitor inventory, and support weekly operations with strong attention to

Responsibilities

• Reservations Management: handle individual, group, and corporate reservations across cluster properties; process bookings via phone, email, online platforms, and internal systems; ensure accurate input of reservations into the PMS system; monitor room inventory and rates with Revenue Management; upsell rooms and packages; maintain high standards of customer service and response times; follow Hilton & Aloft Aberdeen checklists.
• Events and Group Coordination: manage inquiries for meetings, conferences, and social events; prepare proposals, contracts, and event orders; coordinate with Sales, F&B, Banqueting, and Operations; conduct site inspections; follow up with clients pre- and post-event to ensure satisfaction.
• Revenue & Administration: assist in forecasting and tracking group room blocks; monitor cut-off dates, payment schedules, and contract terms; ensure deposits and payments are collected; generate reports on pickup, conversion rates, and event performance; attend weekly operations meetings.
• Customer Service and Communication: act as a key point of contact for guests and event clients; resolve booking discrepancies and handle complaints professionally; maintain relationships with corporate accounts and repeat clients.

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

We're on the lookout for an enthusiastic and motivated Cluster Reservations & Events Coordinator to become a key part of our vibrant team at Hilton & Aloft Aberdeen TECA!

If you're someone who brings a positive, can-do attitude, thrives on delivering top-notch admin support, and genuinely cares about creating smooth, professional service experiences, then we want to hear from you! This is your chance to play a vital role in the heart of our people operations - where no two days are the same, and your impact truly matters.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

The Cluster Reservations & Events Team is responsible for managing room reservations, group bookings, and event coordination across Hilton and Aloft Aberdeen TECA. This role ensures revenue optimization, seamless guest experiences, and efficient communication between sales, operations, and clients. The position supports revenue growth through proactive selling, accurate booking management, and exceptional service delivery.

KEYRESPONSIBILITES:

Reservations Management

• Handle individual, group, and corporate reservations across cluster properties.
• Process bookings via phone, email, online platforms, and internal systems.
• Ensure accurate input of reservations into the PMS system.
• Monitor room inventory and rates in coordination with Revenue Management.
• Upsell rooms and packages to maximize revenue.
• Maintain high standards of customer service and response times.
• Follow Checklists at both Hilton & Aloft Aberdeen.

Events and Group Coordination

• Manage inquiries for meetings, conferences, and social events.
• Prepare proposals, contracts, and event orders in line with hotel standards.
• Coordinate with Sales, F&B, Banqueting, and Operations teams to ensure smooth execution.
• Conduct sites inspections when required.
• Follow up with clients pre- and post-event to ensure satisfaction and repeat business.

Revenue & Administration

• Assist in forecasting and tracking group room blocks.
• Monitor cut-off dates, payment schedules, and contract terms.
• Ensure deposits and payments are collected in accordance with company policy.
• Generate reports on pick-up, conversion rates, and event performance.
• Attend weekly operations meetings.
• Good brand knowledge across both properties.

Customer Service and Communication

• Act as a key point of contact for guests and event clients.
• Resolve booking discrepancies and handle complaints professionally.
• Maintain strong relationships with corporate accounts and repeat clients.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

Compensation: To be discussed