Guest Service Assistant

Aloft Aberdeen TECA; Aberdeen City; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Enhanced Maternity/Parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend bonus

Flexible working arrangements

Wagestream pay access

Life Insurance

Employee Assistance Programme

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant for Aloft by Marriott Aberdeen TECA. You will welcome guests, assist with check-in/out and provide local tips to ensure a memorable stay.

You will collaborate with housekeeping and maintenance, handle bookings and inquiries, and maintain a polished front desk presence in a fast-paced hospitality environment. Previous guest-facing experience is valued.

Qualifications

• A welcoming personality who loves connecting with people.
• Strong communication skills, comfortable coordinating with team.
• Sharp attention to detail, especially with guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

Responsibilities

• Be the friendly face that welcomes guests, from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease.
• Be the go-to person for guest questions and local directions.
• Process bookings and payments with precision for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests.
• Keep the front desk looking sharp, inviting and professional.
• Manage daily tasks like calls, emails, and reservations efficiently.
• Go the extra mile for special requests to enhance guest stays.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solver

Team spirit

Energy & adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Join the team at Aloft by Marriott Aberdeen TECA, where innovation meets style! Just a short hop from Aberdeen Airport and The Arena at TECA, we’re known for our vibrant spaces, cutting-edge technology, and energetic vibe. As part of our team, you’ll thrive in an environment that blends creativity with fun. Whether it's hosting in our lively W XYZ Bar, sparking fresh ideas in sleek meeting spaces, or making guests feel at home in our signature Loft Rooms, you’ll be part of a hotel that’s always ahead of the curve. Plus, we’re pet-friendly! Ready to work in a place that’s as dynamic as you are?

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed