Cluster Meeting & Events Sales Manager

Heeton Hospitality UK; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Heeton Hospitality UK seeks a proactive Cluster Meetings & Events Sales Manager to lead revenue across Adam House and DoubleTree by Hilton London Kensington for a fixed six-month period.

The role oversees sales strategy, revenue delivery, business development, client relationships, forecasting, event planning, and team leadership, with a focus on new business growth, key accounts, and seamless event delivery in collaboration with operations.

Qualifications

• Proven experience in Meetings & Events Sales within hospitality, hotels, conference venues, or serviced office environments.
• Strong track record of proactive business development and revenue growth.
• Experience managing key accounts and delivering sales targets.
• Excellent communication, presentation, and negotiation skills.
• Commercially driven, highly organised, and results oriented.
• Strong leadership skills with the ability to inspire and develop teams.
• Knowledge of the London corporate and events market would be advantageous.
• Experience within a branded hotel environment.

Responsibilities

• Lead the Meetings & Events sales strategy across both venues - Adam House and DoubleTree by Hilton London Kensington.
• Proactively generate new business through networking, client meetings, sales calls, and site visits; manage relationships with corporate clients, agencies, and key accounts.
• Negotiate contracts and convert enquiries into confirmed business; monitor market trends and competitor activity to identify growth opportunities.
• Deliver revenue and profitability targets; manage budgets, forecasts, and reporting; track KPIs and drive improvements in conversion and enquiry response.

Skills

Meetings & Events Sales

Business development

Leadership

Negotiation

Job description

We are seeking a proactive, commercially focused Cluster Meetings & Events Sales Manager to lead and drive Meetings & Events revenue across Adam House and DoubleTree by Hilton London Kensington for a fixed period of 6 months.

This role has full accountability for the Meetings & Events department, including sales strategy, revenue delivery, business development, client relationships, forecasting, event planning, and team leadership. The successful candidate will be responsible for generating new business, growing key accounts, increasing market share, and ensuring the seamless execution of events through close collaboration with operational teams.

Key Responsibilities:

Sales & Business Development:

• Lead the Meetings & Events sales strategy across both venues -

Adam House & DoubleTree by Hilton London Kensington)

• Proactively generate new business through networking, client meetings, sales calls, and site visits.
• Develop and manage relationships with corporate clients, agencies, and key accounts.
• Negotiate contracts and convert enquiries into confirmed business.
• Monitor market trends and competitor activity to identify opportunities for growth.

Revenue & Performance Management:

• Deliver Meetings & Events revenue and profitability targets.
• Manage departmental budgets, forecasts, and reporting.
• Track performance against KPIs, ensuring strong conversion and enquiry response rates.
• Drive continuous improvement in revenue, market share, and customer satisfaction.

Event Planning & Delivery:

• Oversee the client journey from enquiry to event completion.
• Prepare proposals, contracts, and event schedules.
• Coordinate with operational teams to ensure all events are delivered smoothly and to the highest standards.
• Attend key events and act as the main escalation point for clients when required.
• Ensure all client requirements are communicated effectively and executed flawlessly.
• Lead, coach, and develop the Meetings & Events team.
• Set clear objectives and performance expectations.
• Create a positive, high-performing sales culture focused on accountability and results.
• Foster strong collaboration between Sales and Operations to deliver exceptional guest experiences.

Success in this Role:

Success will be measured by:

• Achievement of Meetings & Events revenue and profit targets.
• Growth in new business and key account production.
• Conversion of enquiries into confirmed events.
• Client satisfaction and repeat business.
• Effective leadership of the Meetings & Events team.
• Seamless delivery of events across both venues.

Knowledge, Skills & Experience -

What We're Looking For

• Proven experience in Meetings & Events Sales within hospitality, hotels, conference venues, or serviced office environments.
• Strong track record of proactive business development and revenue growth.
• Experience managing key accounts and delivering sales targets.
• Excellent communication, presentation, and negotiation skills.
• Commercially driven, highly organised, and results oriented.
• Strong leadership skills with the ability to inspire and develop teams.
• Knowledge of the London corporate and events market would be advantageous.
• Experience within a branded hotel environment.

Personal Attributes:

• Guest-focused and commercially minded.
• Passionate about developing people and creating high-performing teams.
• Able to work under pressure and adapt to changing priorities.
• Positive, professional, and resilient.
• Strong decisionmaker with excellent attention to detail.

This job spec covers the main areas of duties and responsibilities of; however, this list is not exhaustive and is only a guideline of the typical duties that may be asked of you. The duties and responsibilities may be modified at any time to meet the changing needs of the business. You will be expected to comply with any reasonable request or duties directed.

DoubleTree by Hilton London Angel Kings Cross