Cluster Meeting & Events Sales Manager

DoubleTree by Hilton; Greater London; Sur place; GBP 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Staff rates across properties

Incentive program and rewards

Employee Assistance Program

Résumé du poste

Heeton Concept Hotels seeks a proactive Cluster Meetings & Events Sales Manager to lead revenue for Adam House and DoubleTree by Hilton London Kensington on a 6-month fixed-term basis. You will own sales strategy, forecasting, client relationships and team leadership to drive results.

The role emphasizes new business development, key account growth, contract negotiation and seamless event delivery with operations to ensure exceptional guest experiences.

Qualifications

• Proven experience in Meetings & Events Sales within hospitality, hotels, conference venues or serviced offices.
• Strong track record of proactive business development and revenue growth.
• Experience managing key accounts and delivering sales targets.
• Excellent communication, presentation, and negotiation skills.

Responsabilités

• Lead the Meetings & Events sales strategy across both venues Adam House and DoubleTree by Hilton London Kensington.
• Proactively generate new business through networking, client meetings, sales calls and site visits.
• Develop and manage relationships with corporate clients, agencies and key accounts.
• Maximise revenue across venue hire, accommodation, food & beverage and events.
• Negotiate contracts and convert enquiries into confirmed business.
• Monitor market trends and competitor activity to identify opportunities for growth.
• Deliver Meetings & Events revenue and profitability targets; manage budgets, forecasts and reporting.
• Track performance against KPIs and drive improvement in conversion and enquiry response rates.
• Oversee the client journey from enquiry to event completion and ensure flawless delivery.
• Lead, coach and develop the Meetings & Events team; foster collaboration with Sales and Operations.

Connaissances

Meetings & Events Sales

Hospitality Sales

Client relationship mgmt

Negotiation skills

Team leadership

Description du poste

We are seeking a proactive, commercially focused Cluster Meetings & Events Sales Manager to lead and drive Meetings & Events revenue across Adam House and DoubleTree by Hilton London Kensington for a fixed period of 6 months.

This role has full accountability for the Meetings & Events department, including sales strategy, revenue delivery, business development, client relationships, forecasting, event planning, and team leadership. The successful candidate will be responsible for generating new business, growing key accounts, increasing market share, and ensuring the seamless execution of events through close collaboration with operational teams.

Key Responsibilities:

Sales & Business Development:

• Lead the Meetings & Events sales strategy across both venues - Adam House & DoubleTree by Hilton London Kensington)
• Proactively generate new business through networking, client meetings, sales calls, and site visits.
• Develop and manage relationships with corporate clients, agencies, and key accounts.
• Maximise revenue across venue hire, accommodation, food & beverage.
• Negotiate contracts and convert enquiries into confirmed business.
• Monitor market trends and competitor activity to identify opportunities for growth.

Revenue & Performance Management:

• Deliver Meetings & Events revenue and profitability targets.
• Manage departmental budgets, forecasts, and reporting.
• Track performance against KPIs, ensuring strong conversion and enquiry response rates.
• Drive continuous improvement in revenue, market share, and customer satisfaction.

Event Planning & Delivery:

• Oversee the client journey from enquiry to event completion.
• Prepare proposals, contracts, and event schedules.
• Coordinate with operational teams to ensure all events are delivered smoothly and to the highest standards.
• Attend key events and act as the main escalation point for clients when required.
• Ensure all client requirements are communicated effectively and executed flawlessly.

Team Leadership:

• Lead, coach, and develop the Meetings & Events team.
• Set clear objectives and performance expectations.
• Create a positive, high-performing sales culture focused on accountability and results.
• Foster strong collaboration between Sales and Operations to deliver exceptional guest experiences.

Success in this Role:

Success will be measured by:

• Achievement of Meetings & Events revenue and profit targets.
• Growth in new business and key account production.
• Conversion of enquiries into confirmed events.
• Client satisfaction and repeat business.
• Effective leadership of the Meetings & Events team.
• Seamless delivery of events across both venues.

Knowledge, Skills & Experience - What We're Looking For:

Essential:

• Proven experience in Meetings & Events Sales within hospitality, hotels, conference venues, or serviced office environments.
• Strong track record of proactive business development and revenue growth.
• Experience managing key accounts and delivering sales targets.
• Excellent communication, presentation, and negotiation skills.
• Commercially driven, highly organised, and results oriented.
• Strong leadership skills with the ability to inspire and develop teams.
• Knowledge of the London corporate and events market would be advantageous.

Desirable:

• Multi-site management experience.
• Experience within a branded hotel environment.

Personal Attributes:

• Guest-focused and commercially minded.
• Passionate about developing people and creating high-performing teams.
• Able to work under pressure and adapt to changing priorities.
• Positive, professional, and resilient.
• Strong decisionmaker with excellent attention to detail.

Why you should apply

• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Reward, recognition & incentive program available to earn rewards and with hundreds of discounted offers
• Employee Assistance Program – to support with your physical and mental wellbeing

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process