Cluster Manager, Funeral Services & Operations

Life Services Group; Ipswich; On-site; GBP 65,000 - 82,000; Full time

Benefits offered by this job

25 days' annual leave plus bank hols

£4,500 car allowance

Annual bonus up to 10%

Private medical cover

Pension with matched contributions up

Life assurance of twice your salary

My Staff Shop discounts

24/7 Employee Assistance Programme

Clear progression routes

Free on-site parking

Job summary

Life Services Group is seeking a Cluster Manager to lead nine funeral homes and a care centre across Ipswich, Felixstowe and the Essex coast, with regular travel between sites. You will manage Funeral Directors and Senior Funeral Directors, delivering compassionate, compliant, and commercially successful service.

Responsibilities include recruiting and developing teams, driving operational excellence, growing market share with local marketing, and ensuring audit-ready branches.

Qualifications

• Proven experience managing multiple sites or branches in a customer-facing, service-led environment.
• Experience leading other managers, not just front-line teams.
• A track record of hitting revenue, cost and sales targets, and confidence reading a P&L.
• A good understanding of operational and regulatory standards.
• A full UK driving licence, and flexibility to work some evenings, weekends and on-call.
• Experience in funeral services or another regulated, care-led sector, funeral plan sales, or an ILM or CMI qualification would be a bonus.

Responsibilities

• Lead and develop your teams, through recruitment, coaching, 1:1s and appraisals
• Drive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-ready
• Grow market share and local reputation, with your own local marketing plan and a strong community presence
• Deliver commercial success, owning revenue, cost and funeral plan targets
• Set the standard for professionalism, empathy and integrity

Skills

Leadership

Multi-site mgmt

P&L awareness

Regulatory knowledge

Driving licence

Evenings/weekends

Funeral services

ILM/CMI bonus

Job description

Life Services Group is seeking a Cluster Manager to lead nine funeral homes and a care centre across Ipswich, Felixstowe and the Essex coast, with regular travel between sites. You will manage Funeral Directors and Senior Funeral Directors, delivering compassionate, compliant, and commercially successful service.

Responsibilities include recruiting and developing teams, driving operational excellence, growing market share with local marketing, and ensuring audit-ready branches.