Funeral Care Centre Operations Lead

Life Services Group; Walthamstow; Sur place; GBP 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

4% pension

Employee discounts (MyStaffShop)

24/7 Employee Assistance Programme

Training and development

Free on-site parking

Résumé du poste

Life Services Group is seeking an experienced Funeral Operations Manager (Care Centre Lead) to oversee the Walthamstow Care Centre. You will lead a cross-functional team of funeral operatives, embalmers and supervisors, plan rotas, vehicles and resources, and ensure compassionate, compliant care for families during every stage of the process.

The role requires proven leadership in busy operations, a calm, organised approach, and a strong commitment to dignity and safety.

Qualifications

• Has proven experience leading teams in a busy operational, logistics or service-led environment.
• Is confident planning people, vehicles and resources, and stays calm when things get busy.
• Is comfortable working with people who have died, and understands why caring for them with dignity matters so much.
• Has solid knowledge of regulatory compliance and health & safety.
• Is a clear, honest communicator who can work well across different sites and teams.
• Holds a Full UK Driving Licence (essential).
• Is happy to work flexibly, including out-of-hours support when needed.

Responsabilités

• Lead the day-to-day running of the Care Centre, setting the standard for how we care for people who have died
• Manage, coach and develop a team of funeral operatives, embalmers and supervisors
• Make sure everyone in our care is looked after with dignity and respect, and that every funeral runs on time and as the family wished
• Plan staff rotas, vehicles and resources across multiple funeral homes so we always have the right people in the right place
• Keep the site safe, compliant and efficient, meeting regulatory, health & safety and company standards
• Carry out regular audits and quality checks, and act quickly on what they show
• Look after the site's budget, equipment and supplies so the team always has what it needs
• Work closely with our funeral directors and arranging teams so families get a joined-up service
• Support out-of-hours work when needed, including bringing people who have died into our care
• Build a team culture of pride, accountability and continuous improvement

Connaissances

Team leadership

Operations planning

Regulatory compliance

Health & safety knowledge

Clear communication

Driving licence

Out-of-hours flexibility

Description du poste

Life Services Group is seeking an experienced Funeral Operations Manager (Care Centre Lead) to oversee the Walthamstow Care Centre. You will lead a cross-functional team of funeral operatives, embalmers and supervisors, plan rotas, vehicles and resources, and ensure compassionate, compliant care for families during every stage of the process.

The role requires proven leadership in busy operations, a calm, organised approach, and a strong commitment to dignity and safety.