Funeral Operations Leader: Growth & Service Excellence

Hunnaball Family Funeral Group; Colchester; Presencial; GBP 42 000 - 56 000; Tempo integral

Resumo da oferta

Hunnaball Family Funeral Group, headquartered in Colchester, is seeking an experienced Operations Manager to lead the group’s operational delivery across funeral homes and branches. You will drive efficiency, ensure compassionate client care and maintain regulatory compliance.

The role oversees resources, vehicles and facilities, with travel between branches. The successful candidate will manage teams, develop staff, and monitor service quality while upholding the family values that have defined

Qualificações

• Experience in operations, logistics or service delivery management.
• Experience leading and managing teams within a customer-focused environment.
• Strong understanding of compliance, health and safety and operational controls.
• Experience of workforce planning, rota management and resource allocation.
• Commercial awareness with experience of managing costs and improving operational performance.
• Full UK driving licence.
• Competent IT and reporting skills.
• IOSH, NEBOSH or equivalent health and safety qualification.

Responsabilidades

• Lead and coordinate day-to-day operational activities across funeral homes and branches.
• Ensure high standards of client care, branch presentation, ceremonial delivery and professional service.
• Oversee funeral operations from first contact through to final service delivery.
• Manage staffing levels, rotas and operational resource planning.
• Recruit, develop, coach and support operational employees.
• Conduct performance and development reviews and promote company values and standards.
• Monitor operational performance, service quality and KPIs.
• Drive continuous improvement initiatives to increase efficiency and service excellence.
• Liaise with crematoria, cemeteries, celebrants, clergy, hospitals, care homes, coroners and suppliers.
• Maintain compliance with health and safety, employment, transport, data protection and funeral sector requirements.
• Manage risk assessments and operational documentation.
• Monitor budgets, operational costs and supplier relationships.
• Provide operational leadership during peak demand periods and emergencies.

Conhecimentos

Operations management

Team leadership

Compliance & safety

Workforce planning

Cost management

Driving licence

IT & reporting

Formação académica

IOSH / NEBOSH qualification

Descrição da oferta de emprego

Hunnaball Family Funeral Group, headquartered in Colchester, is seeking an experienced Operations Manager to lead the group’s operational delivery across funeral homes and branches. You will drive efficiency, ensure compassionate client care and maintain regulatory compliance.

The role oversees resources, vehicles and facilities, with travel between branches. The successful candidate will manage teams, develop staff, and monitor service quality while upholding the family values that have defined