Cluster Manager

CCHG Ltd; Swansea; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company pension

Staff discount

Quarterly bonus

Job summary

VPZ in the UK is seeking a Cluster Manager to lead a small regional group of vape stores. You will oversee 5 stores in Swansea and nearby towns, coaching Store Managers, driving sales and maintaining brand standards to deliver exceptional customer service.

Reporting to the Regional Manager, you will manage 15-20 staff, maximize store performance, implement training, and ensure consistent operations. A valid driver's license is required, with bonus potential and pension benefit.

Qualifications

• Proven track record as a Manager in a fast paced retail environment.
• Multisite experience is beneficial.
• Customer service and sales focused.
• Driver's license is required.

Responsibilities

• Managing 15-20 employees across 5 stores in the cluster (Swansea, Bridgend, Port Talbot, Merthyr & Pontypridd).
• Maximising store potential and revenue.
• Working alongside colleagues trading on the shop floor.

Skills

Retail management

Customer service

Sales oriented

Driver's license

Job description

Role: Cluster Manager

Salary: £35,000 + Bonus

VPZ are the UKs number 1 vape retailer. We currently have over 190 stores across the UK with more store openings on the way. We are known for setting and driving the standards within the vape industry and providing excellent product and sales training.

Reporting to the Regional Manager, you will oversee a group of stores within your region, working closely with Store Managers to drive performance, ensure consistent operational standards, and support the delivery of exceptional customer service.

You will play a key role in coaching Store Managers, implementing sales and service training, and supporting teams to meet and exceed commercial targets , all while ensuring alignment with company strategy and brand values.

Main Responsibilities:

• Managing 15-20 employees across 5 stores in the cluster (Swansea, Bridgend, Port Talbot, Merthyr & Pontypridd)

• Maximising store potential and revenue

• Working alongside colleagues trading on the shop floor

The ideal candidate will:

• Have a proven track record as a Manager in a fast paced retail environment

• Multisite experience is beneficial

• Be customer service and sales focussed

• Drivers licence is required

Benefits:

• £35,000 per annum

• Quarterly Bonus potential

• Company pension scheme

• Up to 50% Staff discount

Applicants must be 18 years old or above, any subsequent job offer is subject to pre employment screening checks.