Cluster Manager

VPZ; Inverness; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in Inverness is seeking an experienced Manager to oversee multiple stores and drive performance. This role involves coaching Store Managers, implementing training, and maximizing store revenue. Ideal candidates will have a proven track record in retail management and a focus on sales and customer service. A driver's license is essential for this position.

Qualifications

• Proven track record as a Manager in a fast paced retail environment.
• Multisite experience is beneficial.
• Driver's licence is required.

Responsibilities

• Coaching Store Managers to drive performance and ensure operational standards.
• Managing 9 employees across 3 stores.
• Maximising store potential and revenue.

Skills

Management in retail environment

Customer service focus

Sales training implementation

Job description

Overview

VPZ are the UK's number 1 vape retailer. We currently have over 190 stores across the UK with more store openings on the way. We are known for setting and driving the standards within the vape industry and providing excellent product and sales training.

We are looking for an experienced Manager to help with our growth plan.

Reporting to the Regional Manager, you will oversee a group of stores within your region, working closely with Store Managers to drive performance, ensure consistent operational standards, and support the delivery of exceptional customer service.

You will play a key role in coaching Store Managers, implementing sales and service training, and supporting teams to meet and exceed commercial targets, all while ensuring alignment with company strategy and brand values.

Main Responsibilities:

• Coaching Store Managers, implementing sales and service training, and supporting teams to meet and exceed commercial targets, while ensuring alignment with company strategy and brand values.
• Managing 9 employees across 3 stores in the cluster (Inverness, Elgin and Nairn).
• Maximising store potential and revenue.
• Working alongside colleagues trading on the shop floor.

The ideal candidate will:

• Have a proven track record as a Manager in a fast paced retail environment
• Multisite experience is beneficial
• Be customer service and sales focussed
• Driver's licence is required

Please ensure you apply with an up-to-date CV.

Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening checks.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Retail

Referrals increase your chances of interviewing at VPZ.

Inverness, Scotland, United Kingdom; Aviemore, Scotland, United Kingdom; Forres, Scotland, United Kingdom; Alness, Scotland, United Kingdom; Daviot, Scotland, United Kingdom