Cluster Group, Conference & Events Executive

Crimson Hotels Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Crimson Hotels Group is looking for a proactive Cluster Group, Conference & Events Executive to oversee four central London properties. This role focuses on maximizing revenue and delivering exceptional customer service for meetings and events. The ideal candidate will have strong organizational skills and a proven track record in event management, along with the ability to enhance client relationships. Attractive benefits include discounted hotel stays, healthcare plans, and opportunities for professional development.

Benefits

Discounted room rates through GoHilton

Private Healthcare Plan

2 x annual salary life assurance

Learning and development opportunities

Promotion and transfer opportunities

Hero Of The Month recognition programme

Free meals on duty

Free dry-cleaning of suiting items

Qualifications

• Experience in a similar role required.
• Strong communication and organizational skills are essential.
• Ability to prioritize workload effectively.

Responsibilities

• Maximizing Conference and Events revenue through selling.
• Ensuring customer satisfaction and seamless event management.
• Preparing and distributing function sheets for events.

Skills

Communication

Organizational Skills

Customer Service

Tools

Delphi FDC

Job description

We have an exciting opportunity for a Cluster Group, Conference & Events Executive looking after our 4 Central London properties.

The Role

The primary objective of the role is to maximise Conference and Events revenue for the cluster through pro-active and reactive selling and commercial management strategies and techniques.

Other accountabilities include:

• Ensuring Cluster Conference & Events objectives and strategies are delivered
• Maximising revenue and occupancies, cross-selling between multiple properties
• Delivering best-practice in terms of customer service to ensure a seamless guest experience
• Responding to enquiries within specified deadlines
• Ensures customer satisfaction by ensuring details of all meetings and events are delivered
• Preparing and distributing weekly function sheets with all relevant information to ensure events run smoothly
• Working with the Sales team to ensure all potential sales opportunities are identified and followed up
• Maintaining existing customer relationships and driving new business

The Person

As well as having experience in a similar role, the ideal candidate will be a strong communicator, deliver exceptional service to clients, be highly organised and be able to prioritise their workload. Previous experience with systems such as Delphi FDC or similar would be highly advantageous.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• 2 x annual salary life assurance
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
• Hero Of The Month recognition programme to recognise and celebrate your achievements
• Free-of-charge freshly cooked meals to enjoy on duty
• Free-of-charge dry-cleaning of suiting items

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.