CLUSTER SPECIAL EVENTS EXECUTIVE

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Leonardo Hotels is seeking a Cluster Special Events Executive to enhance customer experience and manage Special Events across multiple hotels. The ideal candidate will deliver exceptional hospitality services while developing strong client relationships and showcasing organizational skills in event management.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Free hot lunches in the employee canteen

Talent referral scheme bonus

Employee Awards Celebration events

Access to Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Passion for hospitality and delivering first-class customer service.
• Ability to develop strong client relationships.
• Experience in planning and executing events is a plus.

Responsibilities

• Produce proposals for Special Events enquiries.
• Plan and deliver successful events.
• Manage client feedback and diary effectively.

Skills

Customer service

Relationship building

Attention to detail

Job description

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Join to apply for the CLUSTER SPECIAL EVENTS EXECUTIVE role at Leonardo Hotels UK & Ireland | Formerly Jurys Inn

Overview

Here at Leonardo Hotels we have an amazing opportunity for a Cluster Special Events Executive to join the team.

Overview

Here at Leonardo Hotels we have an amazing opportunity for a Cluster Special Events Executive to join the team.

Description

If you’re our ideal Special Events Executive, you will:

• Be yourself!
• Produce proposals for all Special Events enquiries in line with customer requests
• Plan and deliver successful events for our client
• Develop strong client relationships to increase enquiries and business opportunities
• Work closely with operational teams across your cluster of hotels to ensure we capture every detail
• Gather feedback from clients – we love repeat business!
• Produce contracts and issue invoices to customers
• Have a genuine passion for hospitality and delivering first-class customer service
  
  

The day-to-day –

• Respond professionally to telephone and email enquiries in timely manner, according to our department methods and standards
• Ensure good diary management is implemented to avoid over capacity or over bookings
• Upsell to enquiries where possible (food & beverages, bedrooms, leisure facilities, etc.)
• Create and update bookings ensuring as much detail as possible is inputted
• Offer show rounds to clients with enquiries to maximise our chance of winning the business
• Promote any offers when appropriate
• Prepare and issue proposals, contracts and invoices
• Ensure compliance with company standards and strive to achieve targets
• Conduct regular competitor checks to ensure you have a good understanding of our market and pricing strategy
• Liaise with other hotel departments to ensure we are all working towards the same goals
• Arrange and conduct final details meeting/calls with organizer prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client whilst enabling you to gather all relevant information in order to produce function sheet.
• Produce function sheets for all events ensuring all necessary detail is noted ensuring all final detail including delegate numbers, rooming’s lists and timings are collected from booker.
• Participate in training and be the best you can be in your role - there is a huge amount of training available to you if you want to build a career
  
  

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!

Some Of The Perks You Could Enjoy Include

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Free hot lunches in the employee canteen
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
  
  

About Leonardo Royal Hotel London St. Paul's

Leonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food & Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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