Groups, Conference & Events Executive

Hilton Worldwide, Inc.; London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Join Hilton as a Groups, Conference & Events Executive in London, a hybrid role that emphasizes relationship-building and effective event coordination. The role involves managing room blocks, liaising with clients, and ensuring quality service while contributing to a culture of inclusiveness and positivity. Enjoy excellent benefits including a competitive salary, personal development opportunities, and a chance to make a difference through corporate responsibility.

Benefits

Free healthy meals when on duty

Career growth opportunities

Team Member Travel Program

Discounted dental and health cover

High street discounts

28 days holiday increasing yearly to 33

Qualifications

• Commitment to exceptional customer service.
• Ability to work well under pressure.
• Great team spirit.

Responsibilities

• Build strong relationships with customers to understand their needs.
• Manage conference & events room blocks according to hotel strategy.
• Ensure successful client events through collaboration with teams.

Skills

Positive attitude

Good communication skills

Organisational skills

Microsoft Excel

Job description

Job Description - Groups, Conference & Events Executive (HOT0BPBH)

Job Number: HOT0BPBH

Work Location: DoubleTree Docklands, 265 Rotherhithe Street, London SE16 5HW

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

This is a hybrid role with 2 days working remotely.

A WORLD OF REWARDS

• Yearly salary of £27,997 + incentive programme after probation
• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

What will I be doing?

• Build strong relationships with customers to fully understand their needs
• Manage conference & events room blocks and rooming lists in accordance to hotel strategy and customer needs
• Attend pre & post conference client meetings
• Ensure a successful client event by working together with the Front Office and Event Planning team
• Participate in hotel promotional activities
• Complete quality checks in line with company standards
• Maintain a high level of product knowledge about the hotel and local area
• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to detail at all times
• Ensure the accurate administration of all bookings and related correspondence including billing details

What are we looking for?

• Positive attitude and good communication skills
• Commitment to delivering an exceptional level of customer service
• Great team spirit / Supportive and respectful with others
• Excellent organisational and administration skills
• Ability to work well under pressure
• Intermediate knowledge of Microsoft Excel

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.