Cluster General Manager - Marina & Waterside complexes

Leisure People Recruitment; Southam CP; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

30% bonus potential

33 days holiday

Life Assurance

Discounts on moorings and gyms

Investment in professional development

Job summary

Leisure People Recruitment is seeking a Cluster General Manager for their Marina and Waterside operations near Southam in Warwickshire. The ideal candidate will manage multiple sites, striving for exceptional customer experiences while leading and inspiring operational teams.

Offering a salary of up to £45,000 with a 30% bonus potential, the position includes excellent benefits such as 33 days of holiday and life assurance. This is a fantastic opportunity in a growing, reputable leisure business.

Qualifications

• Possess a genuine, warm personality with excellent customer service skills.
• Commercially astute with a background in driving sales.
• Experienced in managing multi-faceted leisure or hospitality operations.

Responsibilities

• Coach and inspire operational teams to excel in service.
• Deliver a fantastic customer experience to leisure customers.
• Drive berth sales and manage the boat holiday rental operations.
• Work with stakeholders to ensure smooth marina operations.
• Maintain clean and safe facilities and amenities.

Skills

Customer service

Sales management

Leadership

Business management

Hospitality

Job description

Cluster General Manager – Marina & Waterside – Southam, Warwickshire

Up to £45,000+ 30% bonus potential + excellent benefits.

Do you have a passion for boats, the waterside, outdoor living or being active outdoors? Are you an experienced multi/site manager within a commercial customer centric operation looking for a change in direction? Well please read on…

We are looking for a Cluster General Manager to manage two busy Marina and Waterside operations near Southam in Warwickshire.

Our client is a diverse nationwide leisure business growing aggressively through acquisitions and have a great reputation for retaining and developing team members, so it is a great company to join for development, promotional prospects and to have fun along the way.

• Up to £45,000 for a 37.5-hour week.
• 30% bonus potential (Quarterly and annual).
• 33 days holiday (inclusive of bank holidays).
• Life Assurance.
• Big discounts on moorings, gyms and much more.
• Continued investment into your professional development.

The role:

• Coach, support and inspire your operational teams to be the best they can be every day.
• Strive to deliver a fantastic customer experience to both your leisure customers and residents.
• Drive berth sales to increase mooring occupancy.
• Manage the boat holiday rental arm of the business.
• Work with multiple external stakeholders to ensure the smooth running of the marinas.
• Ensure the facilities and amenities are always clean, safe and well maintained.
• Typically working 9-5 Mon-Friday with the expectation of working the occasional weekend in peak season to meet the needs of the business and customers.

The person:

• Genuine, warm personality with a flair for great customer service and hospitality.
• Commercially astute with experience in driving sales and the bottom line.
• Hands‑on approach to leadership and ownership mentality.
• Business Management experience possibly as a Centre Manager, General Manager, Club Manager, Cluster Manager or Area Manager.
• Strong operator with experience managing in a multi-faceted leisure, recreation, serviced property, retail or hospitality business.
• Business acumen: able to read and act on a P&L, form business plans and manage budgets.
• Have an interest in boats, the waterside, outdoor living or being active outdoors.