Marina & Waterside Cluster GM – Lead Customer Experience

Leisure People Recruitment; Southam CP; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

30% bonus potential

33 days holiday

Life Assurance

Discounts on moorings and gyms

Investment in professional development

Job summary

Leisure People Recruitment is seeking a Cluster General Manager for their Marina and Waterside operations near Southam in Warwickshire. The ideal candidate will manage multiple sites, striving for exceptional customer experiences while leading and inspiring operational teams.

Offering a salary of up to £45,000 with a 30% bonus potential, the position includes excellent benefits such as 33 days of holiday and life assurance. This is a fantastic opportunity in a growing, reputable leisure business.

Qualifications

• Possess a genuine, warm personality with excellent customer service skills.
• Commercially astute with a background in driving sales.
• Experienced in managing multi-faceted leisure or hospitality operations.

Responsibilities

• Coach and inspire operational teams to excel in service.
• Deliver a fantastic customer experience to leisure customers.
• Drive berth sales and manage the boat holiday rental operations.
• Work with stakeholders to ensure smooth marina operations.
• Maintain clean and safe facilities and amenities.

Skills

Customer service

Sales management

Leadership

Business management

Hospitality

Job description

Leisure People Recruitment is seeking a Cluster General Manager for their Marina and Waterside operations near Southam in Warwickshire. The ideal candidate will manage multiple sites, striving for exceptional customer experiences while leading and inspiring operational teams.

Offering a salary of up to £45,000 with a 30% bonus potential, the position includes excellent benefits such as 33 days of holiday and life assurance. This is a fantastic opportunity in a growing, reputable leisure business.