Retail Manager

Landsec; Brighton; On-site; GBP 14,000 - 22,000; Part time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension contribution up to 10.5%

Private medical insurance

Life assurance

Share plans

Volunteer days

Job summary

Landsec at Brighton Marina is seeking a part-time Retail Manager to be the primary occupier contact, fostering relationships and championing an exceptional guest experience. You will work with retailers, leisure operators, service partners and the centre management team to support trading performance, occupier engagement and destination activation.

The role offers a 21-hour pattern with autonomy in a high-stakes, dynamic destination.

Qualifications

• Strong relationship-building skills across occupiers, stakeholders and partners.
• Experience analysing performance data and using insights to identify opportunities, risks and areas for improvement.
• Customer-focused with a passion for delivering excellent guest experiences and high service standards.
• Strong communication and organisational skills to manage multiple priorities.
• Commercially aware with the ability to support occupier performance and drive outcomes.

Responsibilities

• Act as the primary contact for occupiers, building strong relationships across retail, leisure, F&B operators.
• Undertake regular occupier visits to understand trading performance and opportunities.
• Support occupiers to improve trading performance and guest experience.
• Maintain regular communication with occupiers on centre initiatives, marketing and events.
• Coordinate occupier enquiries and resolve issues while maintaining positive relationships.
• Maintain up-to-date occupier contact information and facilitate meetings.
• Collate and report on occupier sales performance to identify growth opportunities and risks.
• Support duty management during weekends and events.

Skills

Relationship building

Performance analytics

Customer focus

Communication

Commercial awareness

Job description

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

LOCATION

The role will be based at Brighton Marina. There will be the need for occasional travel to other sites around the country and London Victoria as and when required.

This role is contracted for 21 hours per week to be worked a minimum of 3 days over 7 per week.

THE TEAM

You'll join a small but ambitious team at Brighton Marina, working directly alongside the Centre Director to deliver the operational, commercial and guest experience objectives of the destination.

While the Landsec on-site team is intentionally lean, the role works closely with a full suite of specialist Elevate service partners responsible for security, cleaning, technical services, landscaping and wider operational delivery. Success is achieved through strong collaboration, influence and partnership working rather than direct line management.

The successful candidate will also work closely with fellow landowners, occupiers and key stakeholders across the Marina, helping to support the continued growth and evolution of this unique mixed‑use destination.

THE ROLE

Brighton Marina is a unique mixed‑use destination on the South Coast, combining retail, leisure, hospitality and community spaces within a vibrant waterfront setting.

As Retail Manager, you will be the primary point of contact for occupiers, building strong relationships across the destination while championing an exceptional guest experience. Working closely with retailers, leisure operators, service partners and the centre management team, you will support trading performance, occupier engagement and destination activation to help Brighton Marina thrive.

What Makes This Role Different?

• Play a key role in shaping the occupier and guest experience at one of the South Coast's most diverse destination assets.
• Build strong relationships with retail, leisure and hospitality operators while supporting their success and growth.
• Influence guest experience, occupier engagement, events and community initiatives across the destination.
• Enjoy a flexible 21‑hour working pattern with genuine autonomy and variety.
• Join Brighton Marina during an exciting period of growth, helping to shape a newly created role with real visibility and impact.

PRINCIPLE ACCOUNTABILITIES

• Act as the primary point of contact for occupiers, developing strong and effective working relationships across retail, leisure, food and beverage operators.
• Undertake regular occupier visits to understand trading performance, operational challenges, guest feedback and future opportunities.
• Support occupiers in identifying opportunities to improve trading performance and enhance the guest experience.
• Maintain regular communication with occupiers regarding centre initiatives, marketing activity, events, operational updates and business performance.
• Coordinate and respond to occupier enquiries, ensuring issues are resolved effectively and relationships remain positive and collaborative.
• Maintain accurate and up‑to‑date contact information for occupiers, including store managers, regional managers and head office contacts.
• Facilitate occupier meetings, forums and engagement sessions, encouraging collaboration, feedback and participation.
• Collate, analyse and report on occupier sales performance, identifying key growth opportunities and emerging risks.
• Produce regular trading reports and performance updates for the Centre Management Team.
• Identify trends, opportunities and risks affecting occupier performance and communicate findings to relevant stakeholders
• Maintain awareness of competitor destinations and local market trends to support business planning and retailer engagement.
• Champion a guest‑first culture across Brighton Marina, ensuring the visitor experience remains central to centre decision making
• Monitor guest feedback, reviews and service trends, identifying opportunities to improve satisfaction and loyalty.
• Lead the induction of new occupiers and store managers, ensuring understanding of centre standards, operational requirements and company expectations.
• Develop and facilitate relevant training, workshops and business development opportunities for occupiers.
• Support occupier compliance with centre regulations, operational procedures and lease obligations, escalating concerns where appropriate.
• Work closely with the Operations Manager and service delivery partners to ensure high standards of presentation and service across the destination.
• Support duty management responsibilities, including weekends and special events on a rota basis.
• Support the development of relationships with local businesses, schools, charities and community organisations.
• Encourage occupier participation in community initiatives and destination events

ESSENTIAL CRITERIA

• Strong relationship‑building skills with the ability to engage and influence a wide range of occupiers, stakeholders and partners.
• Experience analysing performance data and using insights to identify opportunities, risks and areas for improvement.
• Customer‑focused with a passion for delivering excellent guest experiences and high service standards.
• Strong communication and organisational skills, with the ability to manage multiple priorities and maintain attention to detail.
• Commercially aware, with the confidence to support occupier performance, challenge constructively and drive positive outcomes through collaboration.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work‑life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three‑day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
• Two different share plans enabling you to share in the success you will help to build
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.