Club Operations & Member Experience Lead

Naylor's Equestrian Llp; Greenock; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

JD Gyms is seeking an Assistant General Manager in Greenock to support daily operations and uphold top standards. You will work with the General Manager to coach and develop staff, drive membership and commercial targets, and ensure a safe, welcoming environment for members and colleagues.

You will lead a small team of Fitness Coaches and General Assistants, conduct regular safety checks, and maintain cleanliness and brand standards while delivering outstanding member service.

Qualifications

• Experience leading in leisure, fitness, hospitality or customer-focused environments.
• Committed to delivering excellent member service.
• Level 2 Gym Instructor or higher qualification.
• Experience growing memberships and managing a team.

Responsibilities

• Lead and develop a team of Fitness Coaches and General Assistants.
• Support achievement of membership, revenue and commercial targets.
• Drive secondary spending revenue.
• Maintain highest cleanliness standards across the gym.
• Deliver outstanding member service through professional interactions.
• Conduct regular team meetings to aid development.
• Lead safety checks and report defects.

Skills

Leadership

Team management

Customer service

Coaching

Safety compliance

Communication

Operations

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking an Assistant General Manager in Greenock to support daily operations and uphold top standards. You will work with the General Manager to coach and develop staff, drive membership and commercial targets, and ensure a safe, welcoming environment for members and colleagues.

You will lead a small team of Fitness Coaches and General Assistants, conduct regular safety checks, and maintain cleanliness and brand standards while delivering outstanding member service.