Club Lounge Server: Luxury Guest Experience

Fairmont Hotels & Resorts; Knutsford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Spa and golf discounts

Friends & family rates

Training & development

Competitive salary and benefits

Job summary

Fairmont Cheshire, The Mere on-site in Knutsford, Cheshire, North-West England, is seeking a guest-focused team member for our Club Lounge Restaurant. You will deliver five-star service, engage guests with enthusiasm, and guide menu choices to create memorable dining experiences.

Join a luxury hospitality team dedicated to outstanding service, knowledge-sharing, and collaboration. This role emphasizes guest comfort, revenue-generating upsells, and upholding all standards in a refined environment.

Qualifications

• 1-2 years of serving or hosting experience in a luxury hospitality environment.
• Passion for and understanding of 5‑star hospitality restaurant experience and what it takes to deliver it.
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
• Quick thinking, resourceful and able to solve problems at the moment.
• Ability to remain calm and courteous at all times.
• Ability to work well under pressure in a fast-paced and changing environment.
• Able to work collaboratively as part of a team.

Responsibilities

• Deliver an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
• Engage with guests to offer exceptional experiences across all aspects of dining.
• Assisting guests regarding menu choices in an informative and enthusiastic way.
• Taking reservations with all required details.
• Boosting our revenue through upselling and other creative initiatives.
• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.

Skills

Guest service

5‑star hospitality

Communication

Teamwork

Calm under pressure

Problem solving

Job description

Fairmont Cheshire, The Mere on-site in Knutsford, Cheshire, North-West England, is seeking a guest-focused team member for our Club Lounge Restaurant. You will deliver five-star service, engage guests with enthusiasm, and guide menu choices to create memorable dining experiences.

Join a luxury hospitality team dedicated to outstanding service, knowledge-sharing, and collaboration. This role emphasizes guest comfort, revenue-generating upsells, and upholding all standards in a refined environment.