Host - club lounge

Accor; Knutsford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Colleague restaurant

Training and development

28 days' holiday

Job summary

Fairmont Cheshire, The Mere is seeking a guest-focused club lounge host/waiter to deliver warm, polished service for on-site guests in Knutsford. You will confidently guide guests through our food and beverage offering, maintain impeccable presentation, and uphold luxury standards.

Ideal candidates have 1-2 years in luxury hospitality, a passion for 5-star service, and the ability to work in a fast-paced team environment, including weekends and holidays.

Qualifications

• 1-2 years serving or hosting experience in a luxury hospitality environment.
• Passion for 5-star hospitality and delivering it.
• Empathetic with ability to build rapport.

Responsibilities

• Deliver warm, polished service in line with the Club Lounge standards.
• Assist guests with menu choices in an informative manner.
• Take reservations with full guest details in a friendly manner.
• Upsell and contribute to revenue through initiatives.
• Know offerings, promotions, and general restaurant knowledge.
• Follow health and safety policies and manage administrative tasks.

Skills

Customer service

English language

Teamwork

Calm under pressure

Job description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To deliver warm, polished and memorable service by confidently guiding guests through our food and beverage offering, maintaining impeccable presentation, and upholding the high standards and signature style expected at The Club Lounge.

Job Description

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details in a welcoming and friendly manner
• Boosting our revenue through upselling and other creative initiatives
• Sharing knowledge of offering, promotions, preparation, general Gordan Ramsay Restaurant knowledge.
• Following all health & safety policies when handling food and beverage
• Carrying out administrative duties, including printing menus and managing stationary requisitions

Qualifications

• 1-2 years serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5-star hospitality and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Quick thinking, resourceful and able to solve problems ’in the moment’
• Ability to always remain calm and courteous
• Ability to work well under pressure in a fast paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Excellent knowledge of spoken and written English

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people