Club Operations Lead — Service, Safety & Staff Oversight

The Club Company; Exeter; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary health club access and 7

Bonus holidays for long service

Wedding Day off (conditions apply)

Descripción de la vacante

The Club Company is looking for a proactive Duty Manager to support the Deputy General Manager in delivering a seamless club experience in Exeter. You will oversee daily operations during your shift, ensure safety, and respond promptly to member enquiries and issues.

You will supervise the team, coordinate maintenance, and uphold high standards of service across the club. With a focus on flexibility, you may assist other departments during peak times while maintaining exceptional guest care and

Formación

• Exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills are essential.

Responsabilidades

• Oversee daily operations during your shift and ensure a safe working environment.
• Address member inquiries or complaints promptly.
• Supervise staff, manage maintenance, and uphold policies and procedures.
• Provide coverage for other departments during busy periods as needed.

Conocimientos

Exceptional service standards

Strong communication skills

Educación

Diploma in hospitality or business desirable

Descripción del empleo

The Club Company is looking for a proactive Duty Manager to support the Deputy General Manager in delivering a seamless club experience in Exeter. You will oversee daily operations during your shift, ensure safety, and respond promptly to member enquiries and issues.

You will supervise the team, coordinate maintenance, and uphold high standards of service across the club. With a focus on flexibility, you may assist other departments during peak times while maintaining exceptional guest care and