Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Cloud Engineer to join their Engineering team in Southampton. This full-time, permanent role involves working with Cloud, Network, and Security specialists, ensuring high customer satisfaction and supporting various projects. The ideal candidate will have a strong work ethic, experience in Cloud technologies, and excellent communication skills. The company promotes an inclusive culture and offers various benefits.

Benefits

26 days annual leave plus options to buy or sell days

Company-matched pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Ongoing development and support

Qualifications

• Interest in Cloud technologies and on-premise Cloud Services experience.
• Experience in a medium to large support environment.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Create technical documentation including TA, POC, RFC, WI, and SoW.

Skills

Cloud technologies

Linux

Communication

Education

VCP 6.x-DCV

LPIC-2

Tools

MS SCCM

MS Exchange

Microsoft SQL Server

VMware vCloud Director

Job description

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Client:

Telent

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our Engineering team based in Southampton. This role offers the chance to work with a skilled team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will foster and improve relationships with internal and external customers, providing proactive service and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams are committed to bringing the digital revolution to various sectors across the country. Join us to innovate, develop networks, and make a significant impact by helping to build and maintain the nation's critical infrastructure connectivity and security.

What you’ll do:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Identify trends, security threats, and technical bulletins affecting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for task management and documentation updates.
• Support Proof of Concept scenarios, Type Approval activities, and lab testing.
• Create technical documentation including TA, POC, RFC, WI, and SoW.
• Conduct peer reviews of engineering documentation.
• Assist in pre-staging equipment for customer sites.
• Participate in customer meetings such as support reviews and incident reviews.
• Ensure accurate and timely timesheet submissions.
• Link certifications and training to business objectives.
• Complete and submit overtime and expenses accurately.
• Adhere to GDPR and security policies regarding sensitive data and incidents.

Who you are:

The ideal Cloud Engineer will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience in a medium to large support environment, with on-premise Cloud Services experience.

• Desirable certifications include VCP 6.x-DCV and LPIC-2.
• Knowledge of Networking, Microsoft SQL Server, Azure MFA, Microsoft System Configuration Manager, and VMware vCloud Director.
• Leadership qualities, pride in your work, hands-on technical skills, and excellent communication skills are essential.

What we offer:

At Telent, you can develop your skills across various sectors and technologies. We promote an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

Benefits include:

• 26 days annual leave plus options to buy or sell days
• Company-matched pension scheme
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts through Telent Reward scheme
• Ongoing development and support

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed

#LI-Hybrid #TJ-Hybrid

About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK. Join us to make a meaningful impact, work with a dedicated team of over 3,000 professionals, and help improve everyday life through technology.