Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Portsmouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Portsmouth is seeking a Cloud Services Engineer to join their team. The role involves developing technical relationships with clients, monitoring incidents, and ensuring high customer satisfaction. Ideal candidates will have experience in cloud technologies, particularly Azure, and strong communication skills. The company promotes an inclusive culture with opportunities for personal development and offers a diverse benefits package.

Benefits

26 days annual leave plus public holidays

Company matched pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Continuous development support

Qualifications

• Experience in a medium to large support environment required.
• Interest in Cloud technologies including Azure cloud knowledge.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor and report on customer incidents.
• Manage documentation related to customer platforms.

Skills

Cloud technologies

Leadership

Communication

Problem-solving

Education

MCSA: Microsoft Windows Server 2016 or above

Tools

Azure

Linux

MS SCCM

MS Exchange

VMware vCloud Director

Microsoft SQL Server 2016 or above

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), Portsmouth, Hampshire

Client: Telent

Location: Portsmouth, Hampshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is looking for a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will develop and maintain technical relationships with internal and external customers, providing proactive service and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by helping to keep the nation's critical infrastructure connected and protected 24/7.

What you’ll do:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor and report on customer incidents.
• Identify trends, security threats, or bulletins impacting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes regarding tasks, reporting, and changes.
• Assist with PoC scenarios, Type Approval activities, and lab testing.
• Create relevant documentation such as TA, POC, RFC, WI, and SoW.
• Peer review engineering documentation.
• Support pre-staging of equipment for projects.
• Participate in customer meetings and reviews.
• Accurately submit timesheets and expenses.
• Ensure compliance with GDPR and security policies.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure cloud knowledge, Linux, MS SCCM, and MS Exchange. Experience in a medium to large support environment (IT Managed Service) and on-premise Cloud Services is required.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Strong leadership and communication skills
• Proactive and collaborative attitude
• Problem-solving passion
• Ability to work independently or within a team

What we offer:

A diverse career with opportunities to develop new skills and make an impact. We promote an inclusive culture that values diversity and encourages authenticity.

• 26 days annual leave plus public holidays, with buy/sell options
• Company matched pension scheme
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts through Telent Reward scheme
• Continuous development support

Our values:

• Be Inclusive
• Take Responsibility
• Be Customer-focussed

#LI-Hybrid #TJ-Hybrid