Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Southampton is seeking a Cloud Services Engineer to join their dynamic team. This full-time role involves collaborating with various specialists to enhance customer satisfaction and support critical infrastructure. The ideal candidate will have a strong work ethic and experience in Cloud technologies, with opportunities for professional growth and development.

Benefits

26 days annual leave plus options to buy/sell days

Company matched pension

Family-friendly policies

Health and wellbeing support

Discounts via Telent Reward scheme

Ongoing training and development

Qualifications

• Experience in a support environment with on-premise Cloud Services.
• Interest in Cloud technologies, especially Azure.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Assist in creating technical documentation.

Skills

Cloud technologies

Problem-solving

Communication

Leadership

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

Azure

Linux

MS SCCM

MS Exchange

Microsoft SQL Server 2016

VMware vCloud Director

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), Southampton

Client: Telent

Location: Southampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development as a Cloud Engineer through challenging projects.

The Cloud Engineer will develop and strengthen relationships with internal and external customers, providing proactive service and bridging the engineering team with Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to advancing digital infrastructure across the country. Join us to innovate and develop networks and systems that impact millions. The work is complex, but rewarding—help us connect and protect the nation's critical infrastructure 24/7.

What you’ll do:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins affecting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for tasks, reporting, and change management.
• Support Proof of Concept scenarios, Type Approval activities, and lab testing.
• Assist in creating technical documentation like TA, POC, RFC, WI, and SoW.
• Review engineering documentation peer-wise.
• Lead or assist in pre-staging equipment for customer sites.
• Attend customer meetings such as support reviews and incident reviews.
• Ensure accurate timesheet submissions.
• Link certifications to business objectives and ensure timely submission of expenses.
• Adhere to GDPR and security policies for data handling.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience working in a support environment, with on-premise Cloud Services experience being beneficial.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above, especially clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Leadership qualities and proactive approach
• Strong ownership and pride in work
• Hands-on with relevant technology
• Collaborative and trustworthy with stakeholders
• Continuous improvement mindset
• Excellent communication skills
• Problem-solving passion
• Team and independent work ability

Benefits:

We offer opportunities to grow, learn, and make an impact. Our inclusive culture values diversity and supports your development with benefits including:

• 26 days annual leave plus options to buy/sell days
• Company matched pension
• Family-friendly policies
• Health and wellbeing support
• Discounts via Telent Reward scheme
• Ongoing training and development

Our values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

#LI-Hybrid #TJ-Hybrid