Cloud Operations Leader - Hybrid, FinOps & Incident Mastery

SGN; Portsmouth; Hybrid; GBP 75,000 - 91,000; Full time

Benefits offered by this job

Joint-contribution pension

Enhanced maternity & family leave

Life assurance

HolidayPlus

Retail and leisure discounts

Job summary

SGN is seeking a Cloud Operations Manager for a hybrid, full-time role in Portsmouth. You will own performance, availability and resilience of cloud platforms, lead incident/ change management, ensure compliance and drive automation.

The role partners with business leaders, product teams and suppliers to optimise cloud cost and service levels. You will oversee a multidisciplinary cloud operations team, establish on-call and major incident processes, and contribute to cloud strategy and platform

Qualifications

• Substantial experience managing cloud operations in enterprise environments.
• Experience with multiple cloud platforms and security/regulatory compliance.
• Strong leadership and stakeholder management skills.
• Experience with FinOps and cloud cost management.

Responsibilities

• Own the operational performance, availability, capacity and resilience of cloud platforms and hosted services.
• Lead cloud incident, problem, change and event management, ensuring timely restoration and clear communication.
• Maintain operational controls, runbooks and support models aligned with ITSM and engineering practices.
• Ensure cloud environments comply with security, risk, audit, data protection and regulatory requirements.
• Own and maintain vulnerability management processes to protect the estate.
• Manage cloud consumption, budgets, forecasts and optimisation plans with FinOps practices.
• Oversee service providers and partners, holding them accountable for SLAs and improvements.
• Drive automation and observability to reduce manual effort and improve reliability.
• Support the safe transition of new or changed cloud services into live operation.

Skills

Cloud operations leadership

Incident & problem management

Budgeting & FinOps

Security & compliance

Stakeholder management

Automation & observability

Education

Relevant cloud certification

ITIL qualification

Tools

Azure

AWS

Salesforce

Oracle Cloud

Job description

SGN is seeking a Cloud Operations Manager for a hybrid, full-time role in Portsmouth. You will own performance, availability and resilience of cloud platforms, lead incident/ change management, ensure compliance and drive automation.

The role partners with business leaders, product teams and suppliers to optimise cloud cost and service levels. You will oversee a multidisciplinary cloud operations team, establish on-call and major incident processes, and contribute to cloud strategy and platform