Cloud Operations Engineer — Flexible Working & Azure Security

Barking & Dagenham Council; London Borough of Barking and Dagenham; On-site; GBP 42,000 - 64,000; Full time

Job summary

Barking & Dagenham Council invites an experienced Support Engineer to maintain secure, stable cloud and on‑prem environments. You will manage 2nd/3rd line incidents and support Azure, M365, Exchange Online, SharePoint and Teams while aligning with ITIL processes.

Join a public-sector team focused on continuous improvement, security and high-quality service delivery for the local community.

Qualifications

• Hands-on IT professional with experience in cloud, security and incident resolution.
• Strong working knowledge of Microsoft cloud technologies and on‑prem infrastructure.
• Familiarity with ITIL processes, SLAs and service delivery.

Responsibilities

• Deliver day-to-day support across Azure, Microsoft 365, Windows Server & Active Directory.
• Own and resolve 2nd/3rd line incidents.
• Support Exchange Online, SharePoint, Teams, Intune & Entra.
• Monitor systems, respond to alerts and keep services running smoothly.
• Contribute to security, compliance and data protection across the organisation.
• Carry out Azure IaaS administration including VM builds, storage and backup.
• Drive improvements through root cause analysis, automation and best practice.
• Collaborate with wider IT, security and project teams to deliver high-quality services.

Skills

Azure

Microsoft 365

Windows Server

Active Directory

Security principles

ITIL

Incident triage

Automation

Tools

Exchange Online

SharePoint

Teams

Intune

Entra

Job description

Barking & Dagenham Council invites an experienced Support Engineer to maintain secure, stable cloud and on‑prem environments. You will manage 2nd/3rd line incidents and support Azure, M365, Exchange Online, SharePoint and Teams while aligning with ITIL processes.

Join a public-sector team focused on continuous improvement, security and high-quality service delivery for the local community.