Cloud Operations Technician

Barking & Dagenham Council; London Borough of Barking and Dagenham; On-site; GBP 42,000 - 64,000; Full time

Job summary

Barking & Dagenham Council invites an experienced Support Engineer to maintain secure, stable cloud and on‑prem environments. You will manage 2nd/3rd line incidents and support Azure, M365, Exchange Online, SharePoint and Teams while aligning with ITIL processes.

Join a public-sector team focused on continuous improvement, security and high-quality service delivery for the local community.

Qualifications

• Hands-on IT professional with experience in cloud, security and incident resolution.
• Strong working knowledge of Microsoft cloud technologies and on‑prem infrastructure.
• Familiarity with ITIL processes, SLAs and service delivery.

Responsibilities

• Deliver day-to-day support across Azure, Microsoft 365, Windows Server & Active Directory.
• Own and resolve 2nd/3rd line incidents.
• Support Exchange Online, SharePoint, Teams, Intune & Entra.
• Monitor systems, respond to alerts and keep services running smoothly.
• Contribute to security, compliance and data protection across the organisation.
• Carry out Azure IaaS administration including VM builds, storage and backup.
• Drive improvements through root cause analysis, automation and best practice.
• Collaborate with wider IT, security and project teams to deliver high-quality services.

Skills

Azure

Microsoft 365

Windows Server

Active Directory

Security principles

ITIL

Incident triage

Automation

Tools

Exchange Online

SharePoint

Teams

Intune

Entra

Job description

Are you an experienced hands-on IT professional with a passion for cloud, security, and solving complex problems? We're looking for a proactive Support Engineer to join our team and play a key role in keeping critical systems secure, stable, and performing at their best. What You'll Be Doing…

• Deliver day-to-day support across Azure, Microsoft 365, Windows Server & Active Directory
• Own and resolve 2nd/3rd line incidents
• Support modern workplace tools including Exchange Online, SharePoint, Teams, Intune & Entra
• Monitor systems, respond to alerts, and keep services running smoothly
• Contribute to security, compliance, and data protection across the organisation
• Carry out Azure IaaS administration, e.g. VM Builds, Storage accounts, AUM, Backup/ASR
• Drive improvements through root cause analysis, automation, and best practice
• Collaborate with wider IT, security, and project teams to deliver high-quality services
• Strong experience with Microsoft cloud technologies and on-prem infrastructure
• Solid understanding of identity, access, and security principles
• Proven ability to troubleshoot complex technical issues
• Familiarity with ITIL processes, SLAs, and service delivery
• A proactive mindset with a focus on continuous improvement
• Experience with planning and carrying out Technical changes following ITIL processes

Barking & Dagenham is changing. It Starts Here.

Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you'll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it's on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo‑Saxon England's most powerful and wealthiest religious sites. We're even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity. Over the past few years, we've been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we're focused on what matters most to local people. We're creating the conditions for people to thrive – so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger. #ItStartsHere – with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what's best for the future of Barking and Dagenham.

As an Investors in People Gold Award employer, we're serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.