Cloud Infra & Automation Engineer - SC Cleared

HM Revenue & Customs; Cardiff; Vor Ort; GBP 42.000 - 60.000; Vollzeit

Zusammenfassung

HM Revenue & Customs is seeking an IT operations professional to support live services within the Tooling & Automation team in Cardiff. The role focuses on cloud infrastructure, CI/CD pipelines, automation, and secure access management.

You will maintain live services, troubleshoot incidents, and escalate complex issues while administering user access and ensuring clear, actionable runbooks and support procedures. A SC clearance prospect is required.

Qualifikationen

• Experience supporting live IT services or operational tech environments.
• Understanding of AWS cloud, operating systems, and networks.
• Exposure to CI/CD, automation, source control, or secrets management.
• Clear communication with technical and non-technical stakeholders.
• Understanding of Agile, DevOps, or ITIL ways of working.

Aufgaben

• Maintain live services and complete routine operational checks.
• Troubleshoot incidents, resolve service requests, and escalate complex issues.
• Administer user access and onboarding requests securely.
• Documentation: maintain runbooks, support procedures, and user guidance.
• Support controlled technical changes, service migrations, and stabilization.

Kenntnisse

Live IT support

AWS cloud

CI/CD processes

Troubleshooting

Stakeholder communication

Agile/DevOps/ITIL

Tools

Jenkins

GitLab

AWX

Ansible

Nexus

Vault

Jobbeschreibung

HM Revenue & Customs is seeking an IT operations professional to support live services within the Tooling & Automation team in Cardiff. The role focuses on cloud infrastructure, CI/CD pipelines, automation, and secure access management.

You will maintain live services, troubleshoot incidents, and escalate complex issues while administering user access and ensuring clear, actionable runbooks and support procedures. A SC clearance prospect is required.