Senior IT Service Manager — Cloud-Driven Live Services

Manchester Digital; Manchester; On-site; GBP 65,000 - 85,000; Full time

Job summary

HMRC is seeking an IT Service Manager within CDIO to help modernise services and move from legacy systems to flexible, cloud-based solutions. You will work in a data-led, technology-driven environment, with exposure to automation and new ways of working.

You will support incident response, change delivery and service improvement across complex, high-volume services, engaging with stakeholders to ensure reliability and user impact while operating in a dynamic, transformation-focused team.

Qualifications

• Experience in IT Service Management Function, incl. risk, continual improvement, incident mgmt and impact.
• Ability to analyse and manage problems arising from incidents in operations.
• Understanding principles and processes of implementing, delivering and decommissioning IT services.
• Autonomy and resilience in ambiguous, fast-paced settings, prioritising services and stakeholders.
• Experience of managing stakeholders at all levels and aligning roles/responsibilities.
• Experience of governance, risk and assurance, reporting, and providing clear management information to leaders.

Responsibilities

• Support incident response, change delivery and service improvement across high-volume services.
• Contribute to live service evolution while maintaining reliability and performance.
• Collaborate with suppliers to ensure high availability and robust service delivery.

Skills

Analytical thinking

Problem solving

Stakeholder mgmt

Senior stakeholder comms

Autonomy under pressure

ITSM experience

Legacy to cloud

Job description

HMRC is seeking an IT Service Manager within CDIO to help modernise services and move from legacy systems to flexible, cloud-based solutions. You will work in a data-led, technology-driven environment, with exposure to automation and new ways of working.

You will support incident response, change delivery and service improvement across complex, high-volume services, engaging with stakeholders to ensure reliability and user impact while operating in a dynamic, transformation-focused team.