Cloud Customer Success Manager for AI Transformation

SAP; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

SAP is seeking a Customer Success Manager (CSM) to guide customers through their business journey with our cloud solutions. The CSM drives customer satisfaction, retention, renewals, references, and upsells across the portfolio and serves as the strategic point of contact across SAP functions to maintain customer health.

Responsibilities include onboarding, learning-focused experiences, and collaboration with the CSM team to deliver value and ensure successful outcomes for customers in a

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success.
• Cooperative and productive approach to working relationships, internally and externally.
• Strong ability to quickly learn new concepts and adapt to changing environments.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong business acumen with knowledge of business processes and industries.

Responsibilities

• Guide customers through their business journey with our cloud solutions.
• Increase customer satisfaction, retention, renewals, references, and upsells for cloud products.
• Oversee milestones from deal signature through system provisioning and value achievement.
• Serve as the strategic point of contact and leverage resources across SAP functions to maintain customer health.

Skills

Customer success

Strategic guidance

Escalation management

Learning agility

AI fundamentals

Job description

SAP is seeking a Customer Success Manager (CSM) to guide customers through their business journey with our cloud solutions. The CSM drives customer satisfaction, retention, renewals, references, and upsells across the portfolio and serves as the strategic point of contact across SAP functions to maintain customer health.

Responsibilities include onboarding, learning-focused experiences, and collaboration with the CSM team to deliver value and ensure successful outcomes for customers in a