Cloud & Cisco Infra Specialist

National Express Limited; Birmingham; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Free Travel

Travel Pass for Plus One

Pension & Life Assurance

Wellbeing Support

Job summary

National Express Limited is seeking an IT Infrastructure Specialist to maintain and evolve our core infrastructure with a strong focus on AWS cloud services, Cisco networking, and Google Workspace. You will handle 2nd/3rd line support and participate in an on-call rotation to keep systems running smoothly.

The role emphasizes hands-on administration of servers, cloud resources, networking, and collaboration tools, with ITIL-aligned incident/change management to ensure service quality.

Qualifications

• 2+ years managing AWS infrastructure with security best practices.
• Hands-on Cisco switching, routing, VLANs.
• Administer Google Workspace users and security policies.
• Administer Windows Server environments (Linux beneficial).
• 2nd/3rd line support with ITIL Incident/Change management.

Responsibilities

• Provide hands-on support for servers, networking, cloud, and apps.
• Optimize AWS setup: EC2, S3, IAM, VPC, CloudWatch.
• Configure and troubleshoot Cisco devices for high availability.
• Manage user provisioning and policies in Google Workspace.
• Document changes and resolve incidents within SLAs.
• Participate in 24/7 on-call rotation.

Skills

AWS

Networking

Google Workspace

Windows Server

ITIL Operations

Problem Solving

Tools

CCNA

AWS SysOps

Job description

National Express Limited is seeking an IT Infrastructure Specialist to maintain and evolve our core infrastructure with a strong focus on AWS cloud services, Cisco networking, and Google Workspace. You will handle 2nd/3rd line support and participate in an on-call rotation to keep systems running smoothly.

The role emphasizes hands-on administration of servers, cloud resources, networking, and collaboration tools, with ITIL-aligned incident/change management to ensure service quality.