Cloud Engineer

Accenture; Cheltenham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days’ vacation per year

Private medical insurance

3 extra days leave for charitable work

Job summary

Accenture is seeking a Cloud Operations Engineer in Cheltenham to provide frontline support for secure cloud users and troubleshoot technical issues. You'll be part of a team operating in a secure environment supporting Critical National Infrastructure. This role involves working with Linux systems, IaC tools like Terraform, and Kubernetes. Additional benefits include up to 25 days vacation, private medical insurance, and extra days for charitable work.

Qualifications

• Proven experience in working with Linux operating systems.
• Proven experience in production support roles ensuring live service.
• Experience with IaC tools like Terraform and Kubernetes.

Responsibilities

• Provide frontline support to troubleshoot critical issues.
• Manage support tickets for user queries and requests.
• Follow documented procedures for incident management.

Skills

Experience with Linux operating system

Willingness to learn air-gapped cloud architecture

Production support/operations experience

Experience with Terraform

Experience with Kubernetes

Troubleshooting skills

Understanding network architectures

Job description

Salary: Competitive salary and package dependent on experience + shift work

Career Level: We are hiring at levels - Specialist, Analyst & Senior Analyst

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.

Note: The above information relates to a specific client requirement.

The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.

This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 3 months of joining.

The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.

As a Cloud Operations Engineer you will:

• Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
• Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
• Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
• Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
• Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads.

The following skills and experience are essential for this role:

• Experience in working with computer systems and computer networks, specifically with the Linux operating system.
• A willingness to learn new deep skills in air-gapped cloud architecture and operations.
• Experience in a production support / operations role to ensure a live service for users.
• Experience with IaC tools including Terraform.
• Experience with Kubernetes.
• Experience with troubleshooting issues and identifying potential bugs or failures.
• Experience with understanding network architectures and troubleshooting network-related issues using Linux tools.

What is in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!