Cloakroom Attendant

The Twenty Two London - Restaurant Maitre D; City of Westminster; On-site; GBP 26,000 - 30,000; Full time

Job summary

A luxury hotel and restaurant in City of Westminster is seeking a Cloakroom Attendant to provide exceptional service to guests. Your role will include welcoming guests discreetly, maintaining the cloakroom's cleanliness, and ensuring security for stored items. Ideal candidates will have prior experience in hospitality, demonstrate attention to detail, and possess excellent communication skills. The position offers varied shifts, employee benefits from day one, and opportunities for professional growth.

Benefits

Employee Assistance Programme

Employee Referral Scheme

Mentoring schemes

Management Development Training

Birthday off

Generous Company Discretionary Sick Pay

Staff discount in the Ground Floor Restaurant

Increased holiday entitlement with service

Long service award schemes

Qualifications

• Previous experience in a guest-facing role, ideally within a luxury hospitality setting.
• Strong attention to detail and professional appearance.
• Excellent communication skills and a friendly manner.
• Flexibility to work varied shifts, including evenings and weekends.

Responsibilities

• Provide a warm welcome to guests using the cloakroom facilities.
• Ensure guest belongings are stored securely and returned promptly.
• Maintain cleanliness and presentation standards in the cloakroom area.
• Collaborate with Front of House to support guest experiences.
• Handle guest queries and requests courteously.

Skills

Attention to detail

Excellent communication skills

Ability to work under pressure

Friendly and approachable manner

Job description

Join our team as a Cloakroom Attendant

Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.

The Role

As a Cloakroom Attendant, you will:

• Provide a warm, professional, and discreet welcome to all guests using the cloakroom facilities.
• Ensure guest belongings are stored securely and returned promptly with the highest standard of care.
• Maintain cleanliness and presentation standards in the cloakroom area at all times.
• Collaborate with the Front of House and Guest Relations teams to support smooth guest arrivals and departures.
• Handle guest queries and requests courteously and efficiently, ensuring a five-star guest experience.

About Us

The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.

About You

We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.

You will have:

• Previous experience in a guest-facing role, ideally within a luxury hospitality setting.
• Strong attention to detail and a professional, polished appearance.
• Excellent communication skills and a friendly, approachable manner.
• The ability to stay calm under pressure and handle busy periods confidently.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Key Responsibilities

• Greet guests warmly and handle cloakroom items with care and discretion.
• Maintain security and accurate tracking of all stored items.
• Keep the cloakroom area clean, tidy, and presentable throughout service.
• Assist with guest queries or requests professionally and promptly.
• Support other front‑of‑house operations when required.

What’s in It for You?

We value our people and believe in rewarding hard work and commitment.

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful.